Joy Duncan

• Provide exceptional customer service and technical support, handling inquiries, troubleshooting issues, and guiding customers through problem-solving steps.
• Manage high call volumes and maintain detailed records, consistently exceeding performance targets.
• Utilize CRM software to update customer information and document interactions.
• Achievements:
• Achieved a 95% customer satisfaction rating.
• Reduced complaint resolution time by 20%.
• Trained and mentored 5 new team members, enhancing team efficiency.

• Handled incoming calls, emails, and chats, providing accurate information about products and services.
• Resolved customer complaints promptly and effectively, ensuring high levels of customer satisfaction.
• Assisted customers with order processing, including placing orders, tracking shipments, and managing returns.
• Maintained detailed records of interactions, transactions, and complaints, updating customer information in the database.

Achievements:

• Maintained a 98% accuracy rate in data entry.
• Implemented a new CRM system that improved data accuracy by 15%.
• Increased customer retention rate by 10% through personalized service.

• Sorted packages based on destination and type, ensuring accurate categorization for delivery routes.
• Loaded and unloaded packages, maintaining safe handling practices to prevent damage.
• Operated equipment such as forklifts and pallet jacks, following all safety protocols.
• Achievements:
• Consistently met or exceeded daily package handling quotas.
• Improved package sorting efficiency by 25% through process optimization.
• Recognized as Employee of the Month for three consecutive months.

• Assisted in hiring, training, and supervising employees, scheduling shifts, and managing team rosters.
• Addressed customer complaints and resolved issues, ensuring high levels of customer satisfaction.
• Managed inventory, financial reporting, and daily operations to ensure efficiency and productivity.

Achievements:

• Increased store sales by 15% through effective team management and promotions.
• Reduced employee turnover by 20% by implementing a new training program.
• Enhanced customer satisfaction scores by 18% through improved service quality.