Nicole Perdue
Woodridge,IL
Summary
Highly motivated Client Service Representative with a strong background in delivering exceptional customer experiences. Proficient in communication, problem-solving, and multitasking, with a track record of building lasting client relationships and providing high-quality service.
Overview
6
6
years of professional experience
Work History
Client Service Representative
ALE Solutions
05.2021 - 05.2023
- Provide effective solutions by utilizing active listening skills to understand customer needs.
- Manage customer files and databases, ensuring up-to-date and accurate record-keeping.
- Collaborate with operations staff to resolve service issues and enhance client satisfaction
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Customer Service Representative
Nordstrom
04.2019 - 05.2021
- Handled customer inquiries and suggestions promptly, professionally, and courteously.
- Ensured quick resolution of issues by actively listening to customers and escalating major issues to the supervisor.
- Managed high-volume customer calls, minimizing wait times and maximizing customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Customer Service Associate
Justice Tween Brands
03.2017 - 04.2019
- Maintained a clean, neat, and organized customer environment to enhance overall appeal.
- Persuasively communicated to recommend appropriate services to customers, overcoming objections.
- Ensured product protection by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times, enhancing customer experience.
Education
High School Diploma -
Glenbard East High School
Skills
- Customer Needs Assessment
- Efficient Problem-Solving
- Technical Support
- Sales Expertise
- Email and LiveChat Support
- CRM Software (Salesforce)
- Ticketing Systems (Zendesk)
- Data Entry and 10-Keys
- Call Documentation
- Proficient in Microsoft Office Suite (Word, Excel)
- Billing and Order Processing
- Time Management (Kronos)
Timeline
Client Service Representative
ALE Solutions
05.2021 - 05.2023
Customer Service Representative
Nordstrom
04.2019 - 05.2021
Customer Service Associate
Justice Tween Brands
03.2017 - 04.2019
High School Diploma -
Glenbard East High School
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