Garrett Holtzen
Orangevale,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Director of Operations
NovaSource Power Services
01.2021 - 04.2023
- Achieved team goals through formalized training plans, coaching, and performance management.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Field Services
SunSystem Technology
01.2016 - 01.2020
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Residential Technician Manager /Technical Support Manager
SunSystem Technology
01.2012 - 01.2016
- Tracked KPIs and created continuous improvement plans.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and implemented training initiatives for new hires.
Education
BBA - Human Resources Management
California State University - Stanislaus
Turlock, CASkills
- Process Improvement
- Manage Operations
- Process Development and Streamlining
- Motivational Leadership
- Directing Team Members
- Overseeing Logistics
Timeline
Director of Operations
NovaSource Power Services
01.2021 - 04.2023
Director of Field Services
SunSystem Technology
01.2016 - 01.2020
Residential Technician Manager /Technical Support Manager
SunSystem Technology
01.2012 - 01.2016
BBA - Human Resources Management
California State University - Stanislaus
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