Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrett Ingraham

Utica

Summary

Recognized for exceptional attention to detail and time management skills, fostering client trust and satisfaction. Adept at adapting to challenges while ensuring quality control in all tasks.

Partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

35
35
years of professional experience

Work History

Barista/Food Service Worker

Tramontane Cafe
01.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Direct Support Professional & Behavior Specialist

Upstate Caring Partners
02.2022 - 01.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Customer Service Representative

Brodock Press
04.2013 - 05.2021

Worked with a wide range of clients to create high-quality commercial print products such as promotional materials, brochures, magazines, and specialty packaging. Guided projects from conception through to production, finishing & shipping.


  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Electronic Pre-Press Technician

Dodge Graphic Press
05.1990 - 01.2009
  • Operated and maintained image and plate setters.
  • Utilized Preps Imposition to prepare jobs for color proofs and print.
  • Entered, positioned and altered text size with Adobe InDesign.
  • Imported electronic or print files using Adobe Photoshop and made color, digital image and text corrections.
  • Elevated customer trust in our services through careful attention to detail when preparing files for press output.
  • Contributed to team success by cross-training in various prepress roles, fostering a versatile workforce.
  • Enabled on-time delivery of projects by closely monitoring deadlines and proactively addressing potential delays or complications.
  • Facilitated seamless handoffs between departments through clear communication of job specifications and requirements.

Education

Associate of Arts - Advertising Design & Production

Mohawk Valley Community College
Utica, NY
05-1990

Associate of Arts - Commercial Illustration

Technical Career Center At Oswego County BOCES
Mexico, NY
06-1988

High School Diploma -

Sandy Creek Central School
Sandy Creek, NY
06-1988

Skills

  • Time management
  • Attention to detail
  • Adaptive and creative
  • Quality control

Timeline

Barista/Food Service Worker

Tramontane Cafe
01.2024 - Current

Direct Support Professional & Behavior Specialist

Upstate Caring Partners
02.2022 - 01.2024

Customer Service Representative

Brodock Press
04.2013 - 05.2021

Electronic Pre-Press Technician

Dodge Graphic Press
05.1990 - 01.2009

Associate of Arts - Advertising Design & Production

Mohawk Valley Community College

Associate of Arts - Commercial Illustration

Technical Career Center At Oswego County BOCES

High School Diploma -

Sandy Creek Central School