Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Jackson

Greensboro,NC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Order Management Analyst

Sports Endeavors
1014 Corporate Park DR,Mebane
04.2023 - Current
    • Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
    • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
    • Navigated through systems to build, track, and monitor orders.
    • Identified areas for process improvement, implementing changes that reduced errors and increased efficiency.
    • Enhanced system performance by conducting thorough data analysis on order patterns and identifying potential issues or bottlenecks.

Amazon Associate

Amazon
3875 Senator Ralph Scott Pkwy
07.2022 - 04.2023
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Package Handler

UPS
3100 Flagstone St, Greensboro, NC 27406
10.2020 - 05.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Education

Associate of Science - Information Technology

Guilford Technical Community College
Jamestown, NC
12.2024

High School Diploma -

Philip J Weaver Ed Center
Greensboro, NC
06.2022

Skills

  • SAP Knowledge
  • Database Management
  • Order Management
  • SAP Experience
  • Risk Assessment
  • Desktop Technical Support
  • Hardware Installation
  • Software configuration
  • Network Troubleshooting
  • Network Maintenance
  • Mobile Device Management
  • Server maintenance
  • Virtualization Technologies
  • Problem-Solving
  • Technical Troubleshooting
  • Teamwork and Collaboration
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • Hardware diagnostics
  • Device Installation
  • Equipment Repair

Certification

PC Pro Certified

Comptia+

Timeline

Order Management Analyst

Sports Endeavors
04.2023 - Current

Amazon Associate

Amazon
07.2022 - 04.2023

Package Handler

UPS
10.2020 - 05.2021

Associate of Science - Information Technology

Guilford Technical Community College

High School Diploma -

Philip J Weaver Ed Center
Garrett Jackson