Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Jackson

Greensboro,NC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Order Management Analyst

Sports Endeavors
04.2023 - Current
    • Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
    • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
    • Navigated through systems to build, track, and monitor orders.
    • Identified areas for process improvement, implementing changes that reduced errors and increased efficiency.
    • Enhanced system performance by conducting thorough data analysis on order patterns and identifying potential issues or bottlenecks.

Amazon Associate

Amazon
07.2022 - 04.2023
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Package Handler

UPS
10.2020 - 05.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Education

Associate of Science - Information Technology

Guilford Technical Community College
Jamestown, NC
12.2024

High School Diploma -

Philip J Weaver Ed Center
Greensboro, NC
06.2022

Skills

  • SAP Knowledge
  • Database Management
  • Order Management
  • SAP Experience
  • Risk Assessment
  • Desktop Technical Support
  • Hardware Installation
  • Software configuration
  • Network Troubleshooting
  • Network Maintenance
  • Mobile Device Management
  • Server maintenance
  • Virtualization Technologies
  • Problem-Solving
  • Technical Troubleshooting
  • Teamwork and Collaboration
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • Hardware diagnostics
  • Device Installation
  • Equipment Repair

Certification

PC Pro Certified

Comptia+

Timeline

Order Management Analyst

Sports Endeavors
04.2023 - Current

Amazon Associate

Amazon
07.2022 - 04.2023

Package Handler

UPS
10.2020 - 05.2021

Associate of Science - Information Technology

Guilford Technical Community College

High School Diploma -

Philip J Weaver Ed Center

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Garrett Jackson