Garrett Johnson
Colorado Springs,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator- Team Lead
TEKsystems
Colorado Springs, Peterson Air Force Base.
07.2023 - Current
- Created and administered active directory profiles and accounts, worked between Legacy and enterprise domains to maintain user integrity.
- Worked with BCM for Patch management of servers and end points, gathered monthly patches to ensure security, added patching software to newly migrated work stations
- Rolled out Workstation and Server Patching agents, worked with bases to maintain a proper patching schedule and up to date workstations based off of baseline ACAS reporting
- Helped created offline patch repository and test environment for new patches before sending out to production.
- Assisted in Active migrations between bases, daily syncs of users via the quest migration tool.
- Used vSphere to manage multiple servers and snapshots for important servers.
- Cultivated relationships with multiple bases to assist in day to day active directory tickets.
Technical Team Lead
Zones
Menands, NY
12.2021 - Current
- Managed 11 Engineers and their Day to Day schedules to make sure that 100+ other engineers were able to actively work and close their tickets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Escalated customer issues to management for appropriate action to be taken.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Technical Support Engineer
Zones
Menands, NY
06.2020 - 12.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone
- Communicated with clients to verify roots and causes of computer problems.
- Worked on multiple subjects, Azure Active Directory cases involving User diagnosis, Conditional Access and MFA. Hybrid setups with Windows Server 2016 and 2019. Teams calling assistance, and meeting diagnosis. Outlook User setup, mailbox and retentions policy assistance. Sharepoint library support. Licensing assistance, and User setup.
Technical Support Engineer
Tek Experts USA
Colorado Springs, CO
09.2019 - 06.2020
- Responded to customer inquiries and provided technical assistance over the phone
- Worked exclusively with Microsoft Teams/Skype. and assisted with premier customers to make sure that all customers were up to date and working correctly
- Took 3-4 Tickets a day with different customers, building rapport with each one in order to solve their issue as quickly as possible, and gain a 5 Star Survey
Bartender
Chili's Bar And Grill
Fort Collins, CO
01.2016 - 09.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with inventorying beverage stock and bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts -
Front Range Community College
Westminster, CO12.2018
Skills
- Escalation Management
- Weekly Payroll
- Job Assignments
- KPI Metrics
- Write Reports
- Enforce Policies
- Technical Support and Assistance
- Microsoft Applications
- Customer Communication and Empathy
Certification
CompTIA Security+
- Completed May 2023
Timeline
System Administrator- Team Lead
TEKsystems
07.2023 - Current
Technical Team Lead
Zones
12.2021 - Current
Technical Support Engineer
Zones
06.2020 - 12.2021
Technical Support Engineer
Tek Experts USA
09.2019 - 06.2020
Bartender
Chili's Bar And Grill
01.2016 - 09.2019
Associate of Arts -
Front Range Community College