Garrett Kissell
Dubuque,IA
Summary
Results-driven Auto Body Shop Manager with expertise in optimizing operations and driving customer satisfaction. Led team management and strategic initiatives to enhance efficiency and maintain quality standards. Implemented cost control measures that improved profitability while ensuring service delivery and safety.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Auto Body Shop Manager
Finnin Ford
Dubuque, CA
09.2024 - Current
- Managed daily operations and workflow of auto body repair shop.
- Oversaw scheduling and allocation of repair jobs to technicians.
- Ensured compliance with safety standards and regulations in the workplace.
- Coordinated timely procurement of parts and materials with suppliers to minimize repair delays.
- Trained new staff on repair techniques and shop procedures.
- Implemented inventory management processes for tools and supplies.
- Maintained customer service standards through effective communication.
- Addressed and resolved customer concerns regarding repairs and service quality to enhance customer satisfaction.
- Monitored inventory levels of supplies needed for repairs, ordering additional items from vendors.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Negotiated contracts with suppliers to secure discounted prices on parts and materials, optimizing repair costs.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
Service Advisor
Runde Chevrolet
East Dubuque, Illinois
05.2024 - 09.2024
- Streamlined service department workflow to effectively prioritize customer needs.
- Coordinated with technicians to ensure timely vehicle repairs and service.
- Clarified vehicle maintenance services and recommendations to enhance client understanding.
- Assisted customers with service inquiries and appointment scheduling.
- Addressed customer complaints efficiently and courteously to ensure satisfaction.
- Processed customer payments and handled billing inquiries efficiently.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Auto Collision Estimator
McGrath Family of Dealerships
Dubuque, Iowa
03.2021 - 05.2024
- Assessed vehicle damage to provide precise repair cost estimates for customer decisions.
- Utilized estimating software to generate accurate repair estimates.
- Collaborated with insurance adjusters to facilitate claim processes.
- Created detailed repair orders specifying parts and labor to streamline repair process.
- Communicated with customers regarding repair timelines and updates.
- Coordinated with technicians to ensure effective workflow on repairs.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Generated invoices detailing total costs associated with each job completed by shop personnel.
- Verified completed work orders against original estimates to ensure billing accuracy and customer satisfaction.
Forklift Operator
Colony Brands, Inc.
Peosta, Iowa
07.2017 - 02.2020
- Operated forklifts to transport materials throughout the warehouse.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Coordinated with shipping and receiving departments to ensure timely and accurate material handling.
- Maintained accurate inventory records using warehouse management systems.
- Managed product placement to maximize storage space and improve accessibility for quick retrieval.
- Conducted routine inspections on equipment for safety compliance.
- Assisted in training new operators on equipment and safety procedures.
- Followed safety protocols to ensure a secure working environment.
Education
Auto Body Repair & Business Management
Lincoln College of Technology
Indianapolis, IN 08.2013 - 12.2014
Western Dubuque High-school
Epworth, IASkills
- Damage assessment
- Repair estimation
- Parts procurement
- Inventory management
- Compliance monitoring
- Customer relationship management
- Service workflow optimization
- Billing processes
- Quality control standards
- Staff training
- Problem solving
- Performance evaluation
- Team leadership
- Contract negotiation
Timeline
Auto Body Shop Manager
Finnin Ford
09.2024 - Current
Service Advisor
Runde Chevrolet
05.2024 - 09.2024
Auto Collision Estimator
McGrath Family of Dealerships
03.2021 - 05.2024
Forklift Operator
Colony Brands, Inc.
07.2017 - 02.2020
Auto Body Repair & Business Management
Lincoln College of Technology
08.2013 - 12.2014
Western Dubuque High-school