Garrett Mandeville
Charlton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Direct Support Specialist
Center Of Hope Foundation
01.2024 - Current
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Transportation of clients on an AM and PM van run via company vehicle.
Audio and Visual Technician
All Access Events
09.2023 - 01.2024
- Experience setting up and operating software and hardware equipment in lighting and live sound.
- Lighting at Fenway Park for events such as the Brigham Women’s Celebration, Tim Wakefield Memorial, and the 2023 Craig Breslow CBO Press Conference.
- Worked directly with the client to deliver audio and visual solutions to corporate events in the Greater Boston Area.
- Managed inventory control, resulting in a well-organized warehouse environment.
Mac Support Specialist II
Sweetwater Sound
09.2021 - 05.2023
- Provided phone and email support to customers for all hardware and software products the company sells.
- Sent over 17,000 emails and accrued over 81,000 minutes of phone talk time.
- Worked with vendors to assist in providing customers with a swift and reasonable solution.
- Interdepartmental planning and assistance with Repairs, Parts, Service Outbound, Shipping and Sales.
- Maintained customer records via a proprietary CRM called 4D.
- Promoted to a tier II Mac Support Specialist in September of 2022.
Student Teacher
Gloucester High School
01.2021 - 05.2021
- Led sectionals and rehearsals for the Docksiders jazz band.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Led rehearsals for the theater program's annual production.
Audio Technician
Endicott College Performing Arts Center
09.2017 - 05.2021
- Worked 5-10 hours per week as a work study position.
- Setting up lighting and live sound for performances in the Rose Theater and Black Box.
- Maintenance of department facilities, such as practice rooms, theatres and recording room.
Direct Support Specialist
Center of Hope Foundation, INC.
06.2018 - 01.2020
- Facilitate direct support to clients with intellectual disabilities
- Teach skills trainings classes to clients
- Camp Hope Counselor
Education
Bachelor of Arts - Liberal Studies With Concentration in Music
Endicott College
Beverly06.2021
High School Diploma -
Shepherd Hill
Dudley, MA05.2017
Skills
- Jazz Piano
- Composition
- MacOS
- Pro Tools
- Logic Pro X
- Ableton Live
- Studio One
- FL Studio
- Sibelius
- Live Sound
- Lighting
- DMX
- MIDI
- Audio Recording
- Microsoft Office
- Customer Service
- Troubleshooting
- B2B support
- 4D
- Teaching
- Leadership
Accomplishments
Eagle Scout of Boy Scouts Troop 160 in Southbridge, MA. Led a landscaping and signage project to benefit St. John Paul II Parish.
Timeline
Direct Support Specialist
Center Of Hope Foundation
01.2024 - Current
Audio and Visual Technician
All Access Events
09.2023 - 01.2024
Mac Support Specialist II
Sweetwater Sound
09.2021 - 05.2023
Student Teacher
Gloucester High School
01.2021 - 05.2021
Direct Support Specialist
Center of Hope Foundation, INC.
06.2018 - 01.2020
Audio Technician
Endicott College Performing Arts Center
09.2017 - 05.2021
Bachelor of Arts - Liberal Studies With Concentration in Music
Endicott College
High School Diploma -
Shepherd Hill
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