Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Teresita Franco

Woodside,NY

Overview

18
18
years of professional experience
1
1
Certification

Work History

Direct Support Specialist

Qsac Family Services
Long Island, New York City
11.2020 - Current
  • Administered assessments to evaluate levels of functioning and develop appropriate strategies for improvement.
  • Assisted in monitoring the health, safety, and well-being of individuals with disabilities.
  • Encouraged independence by teaching daily living skills such as budgeting, cooking, cleaning.
  • Acted as an advocate for clients when communicating with outside agencies or organizations.
  • Maintained accurate records of client's progress.
  • Performed housekeeping duties such as laundry, meal preparation, grocery shopping when necessary.
  • Provided emotional support to clients during difficult times or crises situations.
  • Collaborated with multidisciplinary teams including psychiatrists, psychologists, nurses, social workers.
  • Monitored medication administration and provided support to ensure proper use of medications.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted individuals in development of social skills to become integrated in community.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Drove clients to doctors' appointments and social outings.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Sales Representative

Reliable Auto Sales And Service
Jersey, New York City
01.2015 - Current
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Analyzed customer feedback to improve products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Maintained accurate records of all sales and prospecting activities.
  • Prepared and delivered appropriate presentations on products and services.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Home Health Aide

Hope Home Care Services
Staten Island, NY
01.2017 - 07.2020
  • Engaged patients in recreational activities such as reading books or playing games.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Prepared meals and snacks according to prescribed diets.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted in ambulation and exercise routines for clients.
  • Transported clients to doctor appointments and social events.
  • Provided companionship and monitored health condition of clients.
  • Provided emotional support and companionship to patients.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Educated patients and families on health care needs, conditions, and options.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.
  • Planned, prepared or served meals to patients according to prescribed diets.

Manager

Gulf gas Station
Bronxville, New York
02.2015 - 08.2016
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Handled customer complaints in a professional manner while resolving issues promptly.
  • Responding quickly to emergency situations involving hazardous materials or spills.
  • Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
  • Maintaining accurate records of fuel and other store inventory levels.
  • Implementing security measures such as surveillance cameras or alarm systems when necessary.
  • Training new employees on safety protocols and operational processes related to running a gas station.
  • Managing financial transactions such as deposits, refunds, credits.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Professional School Bus Driver

Sunnyside private buses
Manhattan, New York City
09.2007 - 08.2010
  • Verified identification of students before allowing them onto the bus.
  • Ensured the safe loading and unloading of students at designated stops.
  • Provided first aid when necessary in case of accidents or medical emergencies en route.
  • Maintained orderly conduct and discipline among students while on board.
  • Communicated with dispatch personnel regarding route changes or delays.
  • Reported any unsafe driving conditions or mechanical problems encountered during trips to appropriate personnel immediately.
  • Notified parents and guardians if their child was absent from school due to missed bus ride.
  • Kept accurate daily logbook entries detailing mileage driven and time spent on duty and off duty status.
  • Performed pre-trip vehicle inspections to ensure safety of passengers.
  • Reported accidents and completed required reports.
  • Operated motorized ramps and lifts to assist special needs students.
  • Learned and followed school transportation procedures.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Acquired and maintained certification in basic first aid and CPR.
  • Safely and patiently escorted small children across roads.
  • Monitored traffic during bus stops to provide safe boarding by students.

Education

High School Diploma -

Julia De Burgos 99
Manhattan, NY
05-1988

Skills

  • Client advocacy
  • Medication management
  • Crisis intervention
  • Daily living skills
  • Health monitoring
  • Record keeping
  • Emotional support
  • Problem solving
  • Communication skills
  • Team collaboration
  • Activity planning
  • Safety awareness
  • Meal preparation
  • Community integration
  • Patience and tact
  • Training and development
  • Nutrition assistance
  • Transportation support
  • First aid and CPR

Affiliations

  • love to read interesting books
  • love to volenteer in hosptals and nursing homes
  • helping any one who needs me

Languages

English
Professional
spanish
Professional
Arabic
Professional

Accomplishments

  • i accomplished being a good daughter
  • a good mother
  • wife
  • and amazing human being

Certification

  • i have fire department issued licenses
  • my child care licenses
  • car dealer licenses
  • my direct ssupport specialist certificated
  • and my cpr certificate

Timeline

Direct Support Specialist

Qsac Family Services
11.2020 - Current

Home Health Aide

Hope Home Care Services
01.2017 - 07.2020

Manager

Gulf gas Station
02.2015 - 08.2016

Sales Representative

Reliable Auto Sales And Service
01.2015 - Current

Professional School Bus Driver

Sunnyside private buses
09.2007 - 08.2010

High School Diploma -

Julia De Burgos 99

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Teresita Franco