Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Reginald Civil

Springfield Gardens,NY

Summary

Dynamic professional with extensive experience at Qsac Family Services, excelling in training and development while ensuring compliance with health regulations. Proven ability in project management and conflict resolution, successfully implementing performance improvement programs. Detail-oriented and proficient in Microsoft Suite, dedicated to enhancing resident care and staff effectiveness.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Residential Manager

Qsac Family Services
Hollis, NY
04.2024 - Current
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
  • Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Prepared detailed budgets and financial reports for properties.
  • Kept building up-to-date with current fire and health code standards.
  • Developed and implemented policies and procedures to ensure compliance with local housing regulations.

Direct Support Specialist/Medical Coordinator

Community Mainstreaming Associates
Westbury, N.Y.
12.2022 - 03.2024
  • Participated in the development of Program Plan (IPP) and/or Individual Service Plan (ISP)
  • Support the needs and goals of each resident by documenting their initiatives and monitoring their progress
  • Provided training to residents as outlined in the IPP/ISP to meet their goals
  • Maintained records of medical/dental visits, current weight, medication (dosage, frequency and times of administration, reasons for medications, side effects, illnesses, injuries, special incidents
  • Reported special incidents and suspected resident abuse according to applicable laws and regulations to include completing Special Incident Report (SIR) forms and report to the Administrator

Assistant Program Supervisor

New York Foundling
Brooklyn, N.Y.
01.2020 - 03.2022
  • Company Overview: Day Habilitation Program Without Walls
  • Handled daily supervision of staff and provided support and training related to service delivery best practices, while establishing program systems and effective activity group dynamics
  • Implemented Behavior Plans and all other components of the organizational annual plan
  • Evaluated (monthly) progress as related to short term objectives and formulation of new objectives based on level attained
  • Participated in the development and revision of formal goals, protocols, and Behavior Plans
  • Participated in Interdisciplinary Team Meetings, attended staff meetings and annual recertification training
  • Ensured accurate implementation of emergency procedures in handling crisis situations as they arose
  • Assisted Program Manager with resolving staff inquiries/disputes and completed required paperwork accordingly
  • Maintained billing systems for accounting and program funds
  • Day Habilitation Program Without Walls

Program Supervisor/Employment Coordinator

The THRIVE Network
Brooklyn, N.Y.
04.2015 - 01.2020
  • Company Overview: Dr
  • Hockmeyer Day Habilitation Program
  • Coordinated ISP's and DHSP's while working with paraprofessionals in developing and documenting ISP/DHSP goals and objectives
  • Assisted direct care personnel in developing and implementing programs to meet DHSP objectives and ensure that comprehensive ISP's/DHSP's are created and implemented for each individual
  • Promoted accessibility for individuals in the community by identifying and addressing existing and potential barriers
  • Kept administration appraised of client progress by communicating with Director, family, residence, and service coordinator on a regular basis within established guidelines and documenting all significant contact
  • Dr
  • Hockmeyer Day Habilitation Program

Skills

  • Training and Development
  • Conflict Resolution
  • Detail oriented
  • Expense Reports
  • Project Management
  • Adherence to Best Practice
  • Proficient in Microsoft Suite
  • Proficient in Google Suite

Certification

  • First Aid/Cardiopulmonary Resuscitation (CPR)
  • Approved Medication Administration Personnel (AMAP)
  • FMEA National Incident Management, Incident Command System (ICS)

References

WILL BE FURNISHED UPON REQUEST

Timeline

Residential Manager

Qsac Family Services
04.2024 - Current

Direct Support Specialist/Medical Coordinator

Community Mainstreaming Associates
12.2022 - 03.2024

Assistant Program Supervisor

New York Foundling
01.2020 - 03.2022

Program Supervisor/Employment Coordinator

The THRIVE Network
04.2015 - 01.2020

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Reginald Civil