Garrett McBride
Melbourne,FL
Summary
Dynamic, collaborative, results-driven professional with 10 years’ experience in both sales and customer care environments. Experience in high volume account management.
Capable of thinking in a disciplined, strategic, analytical, and logical manner. Ability to analyze large data sets to arrive at actionable conclusions.
Adaptive leadership style with the ability to communicate with both internal and external customers. Ability to both take strategic direction and deliver direction to team for action. Excel in dynamic, demanding environments.
Overview
21
21
years of professional experience
Work History
Electrical Assembler 1
Collins Aerospace
01.2024 - Current
- Soldering
- Conformal coating
- Inspect work for highest standards of workmanship
- Practice 5S Quality model
- Meet deadlines for completion of projects
Retail Sales Representative
Verizon Wireless
01.2014 - 01.2024
- Provide high touch sales services to customers at retail level
- Team leader In customer allegiance and customer retention
- Offers consistent support to ensuring end user customers’ needs are fulfilled. Responsibilities include monitoring, investigating, and providing in-depth reporting on in-field performance of all assigned products. Utilizing their account management, network management, leadership skills and industry knowledge, provide guidance, advice and assistance to their assigned service center partners.
- Recognized as an employee of excellence in by receiving 56 Corporate Recognition awards for Customer Experience, Loyalty and Integrity in Service.
Technical/Customer Care Representative
Verizon Wireless
01.2011 - 01.2014
- Sell retail products, goods and services to customers. Work with customers to find what they want, create solutions and ensure smooth sales and technical resolution while ensuring a smooth consumer experience.
Operations/Customer Supervisor
United Bank Card
01.2010 - 01.2011
- Support for customers and sales agents, cash management, logistics, operations, schedules
- Data Entry
- Underwriting
Technical Support Supervisor
United Bank Card
01.2008 - 01.2010
- Supervise a team that provides technical service-related support for an organization.
- Tech support for customers and sales agents, train/coach employees and monitor calls, schedules, quality control, special projects.
Technical Support Representative
United Bank Card
01.2005 - 01.2008
- Provide tech support to the customers and sales agents via call center.
Education
Bachelors of Science - Business Management
Centenary University
NJ01-2017
Associate degree - computers and networking
Lehigh Valley College
PA01-2005
Skills
- Experience with multiple platforms of technology (credit card terminals, ATM’s, Cell phones
- Advanced Microsoft Excel, Power Point, & Word skills
- Data Entry, Underwriting, Onboarding
Timeline
Electrical Assembler 1
Collins Aerospace
01.2024 - Current
Retail Sales Representative
Verizon Wireless
01.2014 - 01.2024
Technical/Customer Care Representative
Verizon Wireless
01.2011 - 01.2014
Operations/Customer Supervisor
United Bank Card
01.2010 - 01.2011
Technical Support Supervisor
United Bank Card
01.2008 - 01.2010
Technical Support Representative
United Bank Card
01.2005 - 01.2008
Bachelors of Science - Business Management
Centenary University
Associate degree - computers and networking
Lehigh Valley College