Garrett Mckenzie
Houston
Summary
Results-driven operations management professional with over 20 years of expertise in procurement and budgeting. Strong track record in vendor negotiations, cost control, and process optimization has significantly enhanced operational efficiency across various projects. Demonstrated leadership in team management and development of strategic sourcing initiatives has consistently led to substantial cost savings and quality improvements. Committed to fostering collaborative environments that drive innovation and excellence in purchasing processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CAFE TEAM LEADER
Cotton Patch Cafe
College Station
07.2025 - Current
- Supported managerial efforts to streamline operations, improve client experiences, and achieve financial goals.
- Facilitated the formation of high-performing teams through effective staffing and leadership strategies.
- Oversaw training programs, employee onboarding, and talent pipeline growth.
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Collaborated with management to create promotional campaigns that increased customer engagement.
- Coordinated team schedules to ensure adequate coverage during peak hours, improving service efficiency.
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
- Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
- Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
AREA COACH OF OPERATIONS
Pizza Hut
College Station
05.2024 - 06.2025
- Promoted adherence to safety guidelines to maintain a hazard-free environment.
- Reduced employee turnover rates by creating a positive work environment that encouraged teamwork, collaboration, and professional growth.
- Boosted customer satisfaction with proactive communication and timely issue resolution.
- Established a performance-driven culture by setting clear expectations, monitoring progress, and providing constructive feedback to team members.
GENERAL MANAGER OF OPERATIONS
Hopdoddy Burger Bar
College Station
01.2018 - 05.2024
- Led a team of 4 managers and 52 team members streamlining workflows to improve operational efficiency.
- Developed budgets and managed procurement, ensuring timely delivery and cost-effectiveness.
- Conducted audits to ensure compliance with company policies and regulatory standards.
- Surpassed corporate financial benchmarks by increasing sales and maintaining labor costs below targets.
- Awarded the 512 recognition for five years of dedicated service as GM.
AREA/GENERAL MANAGER
Panera Bread
College Station
01.2011 - 12.2017
- Oversaw purchasing operations, optimizing vendor partnerships and reducing costs through strategic negotiations.
- Managed P&L responsibilities, including budget preparation and cost control measures.
- Supervised and trained a team of 55 employees to enhance productivity and service quality.
- Spearheaded local marketing efforts and operational initiatives, leading to increased revenue.
- Attained prestigious platinum audit score from Panera corporate in 2012.
- Maintained exceptional audit performance with gold ratings annually over 4 years.
- Achieved consistent weekly catering sales above $7500.
MULTI-UNIT MANAGER
Texas A&M University
College Station
01.2008 - 12.2011
- Managed procurement, inventory, and vendor contracts across multiple locations.
- Developed strategic sourcing initiatives to streamline purchasing and reduce costs.
- Managed teams to optimize processes and uphold quality standards in large-scale food service operations.
- Oversaw a diverse range of more than nine initiatives, coordinating efforts of 100+ staff.
Education
Bachelor Of Business - Business Administration And Management
McMurry University
Abilene, TXAssociate Of Applied Arts - Communications
CISCO JUNIOR COLLEGE
Cisco, TXSkills
- Workload Planning
- Operational Efficiency
- Strategic Vision
- Government Rules/Regulations
Certification
- ServSafe, 01/01/01
- TABC, 01/01/01
- Texas Claims Adjuster, 01/01/24
Timeline
CAFE TEAM LEADER
Cotton Patch Cafe
07.2025 - Current
AREA COACH OF OPERATIONS
Pizza Hut
05.2024 - 06.2025
GENERAL MANAGER OF OPERATIONS
Hopdoddy Burger Bar
01.2018 - 05.2024
AREA/GENERAL MANAGER
Panera Bread
01.2011 - 12.2017
MULTI-UNIT MANAGER
Texas A&M University
01.2008 - 12.2011
Bachelor Of Business - Business Administration And Management
McMurry University
Associate Of Applied Arts - Communications
CISCO JUNIOR COLLEGE