Garrett Murphy
Bass Pro Shops
Odenton,MD
11
years of professional experience
Experienced with leading department operations, including team management and process enhancement. Utilizes strategic planning to drive operational efficiency. Knowledge of optimizing workflows and ensuring high performance.
Work History
Department Lead
3 Years 5 Months- Led team in achieving operational excellence through effective workflow management and process optimization.
- Collaborated with cross-functional teams to drive strategic initiatives and enhance overall store performance.
- Developed training programs to enhance staff skills and improve customer service standards.
- Implemented inventory control measures, reducing discrepancies and ensuring accurate stock levels.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Fostered a positive work environment, mentoring employees to promote professional growth and teamwork.
- Ensured compliance with safety regulations, promoting a safe shopping experience for customers and staff.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Footwear Sales Associate/Retail Sales Outfitter
9 Years 3 Months- Greeted customers and provided tailored sales assistance to enhance shopping experience.
- Provided accurate store information on pricing, sales and product features.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Designed and arranged engaging merchandise displays to attract customer attention and promote sales.
- Promoted best-selling shoe products and trending brands to increase customer awareness and drive purchases.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
Barista
2 Years 3 Months- Engaged customers during busy periods, fostering a fun, positive atmosphere.
- Ensured timely service to maintain a smooth and organized customer experience.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, imparting knowledge of coffees, teas, and merchandise to enhance team expertise.
- Maintained regular and consistent attendance and punctuality.
Internship Student
11 Months- Coordinated with instructor to clarify daily tasks and responsibilities.
- Sorted files into designated categories for easier access. and organized files, spreadsheets, and reports.
- Explored new technologies to enhance operational processes. new technologies and approaches to streamline processes.
Education
Associate of Science - Business Administration
Bachelor of Science - Management Studies
Skills
Retail Sales Customer Service
Product Knowledge
Customer Service
Exceeding Customer Expectations
Sales Promotion
Sales assistance
Operational Management
Sales Documentation
Promotional Strategies
Surpassing customer expectations
Team guidance
Task delegation
Task assignment
Client Engagement
Accessories and Footwear
Closing Procedures
Customer relations
Accomplishments
- Supervised team of 5 staff members.
Eagle Scout
Outfitter of the month
2x Star Performer of the month
Partner of the Quarter
Top 10 in total sales for 2022
Interests
Logistics
Supply chain
Reading
Trading Card Collecting
Sports
Timeline
Department Lead
Bass Pro Shops
03.2023 - CurrentRead More
Footwear Sales Associate/Retail Sales Outfitter
Bass Pro Shops
05.2017 - CurrentRead More
Barista
Starbucks
08.2016 - 11.2018Read More
Internship Student
National Security Agency, NSA
08.2015 - 07.2016Read More
Anne Arundel Community College
Associate of Science from Business Administration
Read More
University of Maryland Global Campus
Bachelor of Science from Management Studies
Read More