Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Garrett Nordengren

Merrimack,NH

Summary

Proactive and hard-working commercial airline employee. Offers excellent communication and time management skills. Energetic individual who is attentive to detail. A true team player who is always willing to go the extra mile. A true problem-solver who can remain calm under pressure.

Overview

12
12
years of professional experience

Work History

Customer Service Manager-Control Center

American Airlines
Boston, MA
05.2024 - Current
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Control Center Coordinator

American Airlines
Boston , MA
02.2022 - Current
  • Gathered and organized materials to support operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained accurate documentation of performed work and completed tasks.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.

Ramp Supervisor

Piedmont Airlines
Manchester, NH
01.2020 - Current
  • Oversee baggage loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations
  • Direct personnel to properly stage baggage and execute safe and accurate loading and unloading of passenger bags
  • Keep crew in line with airport TSA, FAA, and other applicable regulations
  • Supervise ramp agents, including evaluating performance and coaching on work areas.

Ramp Agent

Piedmont Airlines Inc
Manchester, NH
10.2017 - 01.2020
  • Connected electrical power unit and hoses to aircraft
  • Loaded and unloaded luggage and assisted crew and travelers with bags
  • Reported all equipment malfunctions to the appropriate supervisor for immediate attention and to avoid delays
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications
  • Operations agent

Dairy Clerk

Market Basket
Nashua, NH
10.2012 - 06.2014
  • Trained new dairy clerks on rotation systems, product management and customer service
  • Handled the large dairy section of store by maintaining section cleanliness, product rotation and displays
  • Redesigned refrigerator displays and rotation systems for several dairy products
  • Answered questions from customers and discussed new products that had been placed in the dairy cases
  • Restocked cases with new merchandise and removed items that had expired dates, disposing of them properly.
  • Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
  • Assisted with unloading merchandise and unpacking cartons.
  • Stayed up to date on store promotions, payment policies and security practices.

Education

Bachelor of Applied Science - Aviation Administration

Utah Valley University
Orem, UT
05.2018

Diploma -

Merrimack High School
Merrimack, NH
06.2014

Skills

  • Radio etiquette
  • Observant
  • Skilled in conflict resolution
  • Interpersonal and written communication
  • Public speaking
  • Strong verbal communication
  • Team leadership
  • Extremely organized
  • Self-motivated
  • FAA Regulations
  • Safety Procedures
  • Arrival/Departure Procedures
  • TSA Collaboration
  • Flexible Schedule
  • New Agent Training

Additional Information

Qualifications for the following:

  • TTT (train the trainer)
  • AA Exterior Security Search- Initial OJT
  • AA Initial Interior Aircraft Search ILT
  • AA Initial Interior Aircraft Search OJT
  • Cabin Door Operations- Mainline/Regional Aircraft- Automatic Disarm
  • CRJ 200/700/900 Aircraft Familiarization
  • EAG Regional Cabin Appearance
  • EMB-145 Aircraft Familiarization
  • ERJ 170/175 Aircraft Familiarization Customer Service
  • ERJ 170/175 Aircraft Familiarization Ramp
  • ERJ 170/175 Dark Tow/APU/Brake Ride
  • CRJ 700/900 APU Brake Ride

References

References available upon request.

Timeline

Customer Service Manager-Control Center

American Airlines
05.2024 - Current

Control Center Coordinator

American Airlines
02.2022 - Current

Ramp Supervisor

Piedmont Airlines
01.2020 - Current

Ramp Agent

Piedmont Airlines Inc
10.2017 - 01.2020

Dairy Clerk

Market Basket
10.2012 - 06.2014

Bachelor of Applied Science - Aviation Administration

Utah Valley University

Diploma -

Merrimack High School

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Garrett Nordengren