Summary
Overview
Work History
Education
Skills
Timeline
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Hemant Dayaram

Port Jefferson,NY

Summary

Aircraft customer service / Load Agent with over 15 years of experience at Delta Airlines. Dependable, safe and organized candidate who is willing to take on added responsibilities to meet company goals.

Dedicated professional who is skilled in working under pressure and adapting to new situations while adhering to company guidelines and policies.

Overview

15
15
years of professional experience

Work History

Customer Service Agent

Delta Airlnes
06.2017 - Current
  • Coordinated with csa agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete on time departure.
  • Communicated closely with ground crew, flight crew, and operations via headset radio to maintain loading and unloading safely and efficiently.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily scheduled flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Transferred luggage from aircraft to collection areas safely using GSE equipment.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Reported equipment malfunctions to supervisor for immediate repair to avoid creating flight departure delays.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Marshaled large and small aircraft to and from parking areas, ramps and airfields.
  • Conducted departure and arrival briefings.

Aircraft Load Agent

Delta Airlines
04.2008 - 06.2017
  • lead agent responsible for ensuring the safe and proper loading /offloading of baggage and cargo on Delta flights and our business partners, KLM, Virgin Atlantic and Aero Mexico.
  • Responsible for correct weight and balance , on-time departures, safety, security and reliable customer service delivery.
  • Coordinate service activities and request with contracted service groups.
  • Multi task worker who is a effective team motivator.

Education

Associate of Applied Science -

HIGH- TECH INSTITUTE
ORLANDO FLORDIA
2007

Skills

Self -Motivated

Team Player

  • Equipment Safety
  • Company Guidelines
  • Customer Service
  • Ground Support
  • Radio Etiquette
  • Safety Techniques
  • Workplace Safety
  • Aircraft Loading and Unloading

Timeline

Customer Service Agent

Delta Airlnes
06.2017 - Current

Aircraft Load Agent

Delta Airlines
04.2008 - 06.2017

Associate of Applied Science -

HIGH- TECH INSTITUTE

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Hemant Dayaram