Open To Work
Cinderella McHone
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
28
28
years of professional experience
Work History
Customer Service Agent
Westin International Hotel
Detroit, MI
01.2023 - Current
- Organized and processed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations to ensure smooth guest experiences.
- Secured guest payments and verified billing details for accuracy.
- Process all guest requests and relay messages.
- Identify and explain room features to guest; supply guest directions and information regarding property amenities, service, and hours of operations, and local areas of interest.
- Promoted additional products and services, enhancing guest satisfaction and driving revenue.
- Developed strong communication with customers through probing questions and effective listening skills to address needs and concerns.
- Accepted guest wake-up call requests and recorded details accurately.
- Activated room keys and filed them systematically for easy access.
- Complete designated cashier and closing reports in the computer system.
- Secured bank deposits at the beginning and end of each shift.
- Print contingency lists to have a record of all guest in case of emergency.
- Run and review daily reports/logs.
Fitting Room Associate promoted Department Head
Walmart
Trenton, MI
02.2018 - 04.2021
- Assisted customers with product selections and e-service transactions, improving overall shopping experience.
- Promoted additional products and services, enhancing customer engagement.
- Built rapport with customers by asking probing questions and utilizing effective listening skills.
- Secured safety of customers by monitoring store activities and addressing concerns.
- Contributed to decreased store theft by implementing preventive procedures and collaborating with management and loss prevention in the fitting room.
- Managed reticketing, product recovery, organization, and cleanliness within the department.
- Maintained cleanliness in store areas to ensure a welcoming environment.
- Answer all telephone calls and transfer/respond to inquiries.
Store Associate/Cashier
Duty Free Americas
Romulus, MI
02.2011 - 06.2014
- Provided the highest level of fun and friendly customer service.
- Delighted the customers with consistent and pleasant service, increasing in returning customers.
- Reduced waiting time for customers by providing quick services.
- Answered questions and resolved customer concerns, ensuring smooth handling of refunds and exchanges.
- Promoted additional products at cash counter, contributing to increased sales.
- Attained success in balancing the cash drawer after a hectic holiday season.
- Followed appropriate procedures for cash handling, reducing the cash discrepancy.
- Delivered cash handling and customer service training to new cashiers, improving team performance.
- Reorganized shelves and merchandise, reducing items finding time by 50%.
- Kept the work area clean, well-stocked, and organized.
- Exercised a lot of patience and tact to deal with demanding and angry customers.
Store Front Cashier/ Barista
Tim Hortons
Trenton, MI
09.2010 - 02.2011
- Delivered exceptional customer service to enhance customer satisfaction.
- Serviced customers and took orders efficiently to ensure smooth operations.
- Described menu items and suggested products to enhance customer experience and drive sales.
- Preparing and serving hot and cold drinks such as coffee, tea and specialty beverages.
- Maintains a clean and sanitized work areas, utensils and equipment.
- Receiving and processing customer payments.
- Distributed stock supplies efficiently to ensure operational readiness.
Live-in-Caregiver
Calgary AB Canada
, Canada
08.2006 - 01.2008
- Ensured safety and organized engaging activities for children.
- Maintained cleanliness and sanitation of facilities to promote a safe environment.
- Supervised and provided structured care for children, fostering a positive and nurturing environment.
OBGYNE Assistant
Medical City Hospital
Edsa Manila, Philippines
01.2003 - 01.2005
- Delivered compassionate patient care in a hospital setting.
- Fostered supportive and compassionate environment for patients and families, enhancing overall care experience.
- Demonstrated outstanding organizational and multi-tasking skills to effectively manage patient care tasks.
- Maintained comprehensive patient records, coordinated calls and follow-ups, and managed supplies to support physician needs.
Assistant Manager
Family Own Catering Business
Manila, Philippines
06.1998 - 01.2005
- Maintained high hygiene standards across all areas to ensure customer safety and satisfaction.
- Implemented safety protocols that enhanced workplace security and employee well-being.
- Reported food quality issues to facilitate timely resolutions and uphold compliance with health regulations.
- Evaluated the quality, quantity, appearance, and taste to ensure proper temperature and preparation.
Department Head
Ever Shoppers
Manila, Philippines
06.1998 - 01.2003
- Led hiring, interviewing, and scheduling of outright and consignor employees to build a skilled workforce.
- Ensured safety compliance and organized workspace to promote a secure and efficient environment.
- Delivered consistent customer service to improve satisfaction and foster repeat business.
Production Assistant (On Job Training)
Nestle Philippines
Manila, Philippines
06.1998 - 06.1998
- Managed daily administrative tasks to ensure seamless office operations.
- Executed administrative functions including faxing, mailing, and telephone communications to maintain workflow.
- Utilized MS Office for data entry and encoding to support team projects.
Education
Associate of Science - Caregiver
Havens Touch Inc.
Manila, Philippines01-2005
Bachelor's degree -
BSBA Major Computer of Information Science
Mendiola, Manila01-1997
Certified Nursing Assistant -
Red Cross of America
Trenton, MISkills
- Guest relations
- Customer interaction
- Guest services
- Payment processing
- Inventory management
- Cash handling
- Loss prevention awareness
- Safety compliance
- Safety protocols
- Store organization
- Windows
- MS Office Excel
- PowerPoint
- HTML
- Photoshop
- Problem solving
- Effective communication
- Time management
- Multitasking
- Team collaboration
- Teamwork
- Team player
- Team player
- Organization
- Reliability
- Active listening
- Reliability
Languages
English
Professional
Tagalog
Full Professional
Spanish
Limited
Timeline
Customer Service Agent
Westin International Hotel
01.2023 - Current
Fitting Room Associate promoted Department Head
Walmart
02.2018 - 04.2021
Store Associate/Cashier
Duty Free Americas
02.2011 - 06.2014
Store Front Cashier/ Barista
Tim Hortons
09.2010 - 02.2011
Live-in-Caregiver
Calgary AB Canada
08.2006 - 01.2008
OBGYNE Assistant
Medical City Hospital
01.2003 - 01.2005
Assistant Manager
Family Own Catering Business
06.1998 - 01.2005
Department Head
Ever Shoppers
06.1998 - 01.2003
Production Assistant (On Job Training)
Nestle Philippines
06.1998 - 06.1998
Associate of Science - Caregiver
Havens Touch Inc.
Bachelor's degree -
BSBA Major Computer of Information Science
Certified Nursing Assistant -
Red Cross of America