Anjanette Wells
Austin,MN
Summary
Experienced Hotel Front Desk Agent with background in delivering high-quality customer service. Demonstrated skills in managing reservations, handling check-ins and check-outs, and resolving guest complaints. Strengths include strong communication abilities, problem-solving skills, and knowledge of hotel operations. Proven track record for enhancing guest satisfaction and promoting repeat business through exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Kahler Grand Hotel & Marriott Hotel Rochester
Rochester, MN , MN
06.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Updated databases with new and modified customer data.
- Resolved customer complaints quickly and efficiently.
- Conferred with customers by telephone or in person to provide information about services.
- Answered incoming calls promptly and professionally within company standards.
Hotel Front Desk Agent
Days Inn Hotel
Rochester, MN , MN
07.2020 - 01.2022
- Arranged tours, taxis or restaurant reservations for customers.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Diploma Certificate of Completion - Drug And Alcohol Recovery Specialist
Docs Recovery Academy
Rochester, MN06-2022
Associate of Science - Food Science
Riverland Community College
Alberta, MN02-1995
Skills
- Guest relations
- Microsoft office
- Property management systems
- Reservation management
- Initiative-taking
- Professional appearance
- Patience and tolerance
Timeline
Customer Service Agent
Kahler Grand Hotel & Marriott Hotel Rochester
06.2022 - 09.2023
Hotel Front Desk Agent
Days Inn Hotel
07.2020 - 01.2022
Diploma Certificate of Completion - Drug And Alcohol Recovery Specialist
Docs Recovery Academy
Associate of Science - Food Science
Riverland Community College
Similar Profiles
Grace WielandGrace Wieland
AREA CATERING SALES MANAGER at Kahler Grand Hotel & Marriott Hotel RochesterAREA CATERING SALES MANAGER at Kahler Grand Hotel & Marriott Hotel Rochester
PATRIA ROSE MONTOJOPATRIA ROSE MONTOJO
Food and Beverage Supervisor (J1-Visa Trainee) at Kahler Grand HotelFood and Beverage Supervisor (J1-Visa Trainee) at Kahler Grand Hotel
Vivian GilesVivian Giles
Server at Grand Hotel Marriott Resort, Golf Club & SpaServer at Grand Hotel Marriott Resort, Golf Club & Spa