Garrett Renfrow
Summary
With a proven track record at the Florida Department of Corrections, I excel in managing high-risk situations and enhancing safety, showcasing strong conflict resolution and attention to detail. My expertise extends to technical installations and team leadership, significantly improving customer satisfaction and operational efficiency. My approach combines stress tolerance with effective problem-solving, driving positive outcomes and workplace harmony.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
12.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assist local law enforcement in missing person / fleeing felon activations.
- Report writing.
Lead Install Technician
Service Experts
09.2016 - 11.2020
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Maintained detailed records of completed projects including client feedback for continuous improvement efforts.
- Troubleshot complex issues during installations, applying problem-solving skills for swift resolution.
Assistant Detail Manager
Napleton
05.2012 - 08.2016
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak hours while minimizing labor costs.
Education
High School Diploma -
Rantoul Township Highschool
Rantoul, IL05-2013
Skills
- Conflict resolution skills
- Attention to detail
- Stress tolerance
- Problem-solving
- Scheduling and time management
- Positive attitude
Timeline
Correctional Officer
Florida Department Of Corrections
12.2021 - Current
Lead Install Technician
Service Experts
09.2016 - 11.2020
Assistant Detail Manager
Napleton
05.2012 - 08.2016
High School Diploma -
Rantoul Township Highschool
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