Garrett Roche
Kingston,PA
Summary
Highly-motivated healthcare professional with desires to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Intervention Worker
Northeast Counseling
Nanticoke, PA
10.2023 - Current
- Provided emotional support and crisis intervention to individuals in distress.
- Conducted assessments of individual needs, strengths, and challenges.
- Developed service plans that addressed the mental health needs of clients.
- Responded to emergency calls from individuals experiencing psychological distress.
- Provided referrals to community organizations such as shelters or substance abuse treatment centers.
- Collaborated with other agencies involved in providing care and assistance to clients.
- Provided suicide risk assessment and prevention for clients.
- Collaborated with Doctors and County Delegates about patients' health assessments.
Mental Health Worker
Allied Services Inc
Wilkes-Barre, PA
07.2023 - Current
- Assessed clients' mental health, abilities and disabilities to develop individualized treatment plans.
- Counseled patients on how to identify triggers that lead to negative behaviors or emotions.
- Monitored patient progress through regular assessments and feedback from family members and caregivers.
- Participated in interdisciplinary team meetings to discuss best practices for treating mental illness.
- Maintained accurate records of all client interactions including medication changes, therapy sessions.
Behavioral Health Technician
Northeast Counseling
Nanticoke, PA
08.2021 - Current
- Assessed patient behavior, reactions and responses to treatment plans.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Provided emotional support to clients and patients dealing with difficult situations.
- Documented behavioral incidents to keep accurate records.
- Documented patient behavior, interventions completed and patient response to interventions.
Psychiatric Technicain
Garnet Health
Harris, NY
03.2022 - 04.2023
- Developed and taught strategies to promote client wellness and independence
- Collaborated with and assisted doctors, psychologists and rehabilitation therapists in working with mentally ill, emotionally disturbed and developmentally disabled patients to treat, rehabilitate and return patients to community
- Encouraged patients to develop work skills and to participate in social, recreational and other therapeutic activities that enhanced interpersonal skills and develop social relationships
- Trained new employees on procedures to follow with psychiatric patients
- Restrained violent, potentially violent and suicidal patients by verbal and physical means as required
Cashier
Walmart
Monticello, NY
02.2022 - 04.2023
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Partnered with security and loss prevention, minimizing shrink
- Attended training to refresh on current procedures and learn process improvements
- Built and maintained positive working relationships with co-workers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Provided product information and resolved concerns to assist customers
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
Cashier
Walmart
Waterloo, NY
11.2020 - 02.2022
- Greeted and informed customers of products, fostering positive store experiences
- Delivered service excellence through all points of contact
- Resolved and de-escalated issues to address customer concerns
- Enforced store safety and cleanliness standards, reducing hazards
- Partnered with security and loss prevention, minimizing shrink
- Maintained inventory and store visual presentation to meet customer needs
- Processed merchandise returns and exchanges
Psychiatric Technician
Cayuga Medical Center
Ithaca, New York
10.2020 - 01.2022
- Developed and taught strategies to promote client wellness and independence
- Trained new employees on procedures to follow with psychiatric patients
- Monitored patients' physical and emotional well-being and report unusual behavior and physical ailments to medical staff
- Restrained violent, potentially violent and suicidal patients by verbal and physical means as required
- Collaborated with and assisted doctors, psychologists and rehabilitation therapists in working with mentally ill, emotionally disturbed and developmentally disabled patients to treat, rehabilitate and return patients to community
- Encouraged patients to develop work skills and to participate in social, recreational and other therapeutic activities that enhanced interpersonal skills and develop social relationships
- Met one-on-one with individual patients for daily treatment care
- Intervene and deescalate any situation to prevent any injury to patient and/or staff
Department Manager
Walmart
Dickson City, PA
09.2018 - 11.2020
- Collaborated with cross-functional teams and department managers to optimize sales
- Delivered constructive feedback and developmental support to department staff
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
- Delivered excellent customer service, driving quality shopping experiences
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Supported recruiting and hiring of talent, developing strong and capable teams
- Analyzed department performance and defined actions required to achieve business objectives
- Prepared new supervisors by delivering appropriate training and ongoing mentoring
- Performed process audits to promote adherence to procedures and recommend improvements
- Maintained knowledge of product ranges and services to improve customer experience
- Trained and supervised associates on customer service excellence and strong company culture
- Monitored market trends and took actions to meet customer demands
- Met or exceeded operating standards for brand consistency
- Developed and analyzed reports to recommend productivity and efficiency improvements
- Scheduled coverage during peak traffic periods, fostering positive customer experiences
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss
- Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations
- Maximized sales and long-term profitability to achieve department goals
- Maintained calm demeanor and professionally managed issues in accordance with company standards
- Cleaned, organized, and maintained shelf displays and merchandise to follow store policies and standards
- Maintained high level of product knowledge for providing solutions and answering inquiries.
Nursing Assistant
Geisinger
Scranton, PA
06.2018 - 11.2020
- Managed employee performance through coaching, goal setting, and day-to-day direction
- Explored opportunities for improving quality and environmental safety at reduced cost
- Reviewed strategies and tracked progress, increasing profitability and reach
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Online Personal Shopper
Walmart
Dickson City, PA
01.2018 - 09.2018
- Responded promptly to customer queries to increase overall satisfaction
- Built and established strong relationships with customers, enabling long-term partnerships
- Trained new employees on company policies and strong sales techniques
- Dispensed orders to shoppers in their cars.
Stockroom Associate
Walmart
Dickson City, PA
01.2017 - 01.2018
- Kept records on use and damage of stock and stock-handling equipment
- Cleaned display cases, shelves and aisles
- Disposed of damaged or defective items
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Stocked shelves, racks and cases with new or transferred merchandise
- Provided assistance and direction to other stockroom, warehouse and storage yard workers
- Requisitioned merchandise from suppliers based on available space, customer demand and advertised specials
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Unloaded merchandise from incoming shipments of trucks.
Education
Bachelor Of Health Science (B.S.) -
Wilmington University
05.2023
High School Diploma -
Northwest Area Highschool
06.2016
Skills
- Adaptability and Flexibility
- Interpersonal Skill Development
- Psychiatric Evaluation
- Community Re-Entry Planning
- Mental Health Care
- Individual and Group Therapy
- Coordinating Care
- Crisis Management
- De-Escalation Techniques
- Analytical Abilities
Certification
- CPR Certified
- CPI Certified
Volunteer work
Trailways to Heaven Animal Rescue
Timeline
Crisis Intervention Worker
Northeast Counseling
10.2023 - Current
Mental Health Worker
Allied Services Inc
07.2023 - Current
Psychiatric Technicain
Garnet Health
03.2022 - 04.2023
Cashier
Walmart
02.2022 - 04.2023
Behavioral Health Technician
Northeast Counseling
08.2021 - Current
Cashier
Walmart
11.2020 - 02.2022
Psychiatric Technician
Cayuga Medical Center
10.2020 - 01.2022
Department Manager
Walmart
09.2018 - 11.2020
Nursing Assistant
Geisinger
06.2018 - 11.2020
Online Personal Shopper
Walmart
01.2018 - 09.2018
Stockroom Associate
Walmart
01.2017 - 01.2018
Bachelor Of Health Science (B.S.) -
Wilmington University
High School Diploma -
Northwest Area Highschool
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