Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Russell

Houston,TX

Summary

Accomplished Senior Manager at Carrabba's Italian Grill, adept in strategic planning and operations management. Excelled in enhancing team productivity and morale through talent development and cross-functional team coordination. Demonstrated exceptional adaptability and organizational improvement, significantly improving customer satisfaction and operational standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager

Carrabba's Italian Grill
10.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Examined quarterly financials to determine business operating capacity.

Assistant Manager

Carrabba's Italian Grill
06.2019 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Server

Carrabba's Italian Grill
07.2016 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed off-premise jobs and procedures to help get delivery and curbside services operational.

Server

Brenner's Steakhouse On The Bayou
01.2015 - 07.2016
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Brickhouse Tavern And Tap
08.2013 - 01.2015
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Cinco Ranch High School
Katy, TX
05.2007

Skills

  • Strategic Planning
  • Operations Management
  • Cross-functional Team Coordination
  • Troubleshooting and problem resolution
  • Operations Planning
  • Talent Development
  • Organizational improvement

Certification

Servsafe Certified

TABC Certified

Timeline

Senior Manager

Carrabba's Italian Grill
10.2022 - Current

Assistant Manager

Carrabba's Italian Grill
06.2019 - 10.2022

Server

Carrabba's Italian Grill
07.2016 - 03.2019

Server

Brenner's Steakhouse On The Bayou
01.2015 - 07.2016

Server

Brickhouse Tavern And Tap
08.2013 - 01.2015

High School Diploma -

Cinco Ranch High School

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Garrett Russell