Garrett Thomas
210 Autumn Woods Dr. Warner Robins,Georgia
Summary
Dependable professional with a solid foundation in customer service, data entry, and records management. Highly organized and self-motivated individual, consistently demonstrating exceptional communication and interpersonal skills. Proven ability to prioritize tasks effectively while meeting deadlines, with a strong track record in maintaining well-organized inventory and delivering outstanding customer service in a grocery environment. Additionally skilled in troubleshooting and repairing electronic systems, leveraging diagnostic tools to efficiently identify and resolve issues, complemented by a robust understanding of circuit design and technical documentation.
Overview
11
11
years of professional experience
Work History
Grocery Store Clerk
Publix
01.2020 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Stocked shelves efficiently, ensuring optimal product placement and availability for shoppers.
- Collaborated with team members to manage inventory levels and replenish stock as needed.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Customer Service Staff Member
Publix
11.2014 - 01.2020
- Provides premier customer service, including greeting customers, answering their questions, and resolving issues.
- Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions.
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability and prepares deposits.
- Coordinates operations on the front-end to ensure premier service for our customers.
- Demonstrated effective problem-solving skills when resolving customer complaints or issues.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Updated and maintained database with accurate customer information and timely data entry.
Education
Associate of Applied Science - Electronics Technology
Central Georgia Technical College
Warner Robins, GA05-2026
Bachelor of Science - Psychology
Middle Georgia State University
12-2019
Associate of Science - General Studies
Georgia Military College
Milledgeville05-2016
High School Diploma - undefined
Houston County High School
05-2014
Skills
- Credit and Cash Transactions
- Conflict Resolution
- Cleaning and Sanitizing
- Coaching and Mentoring
- Customer Service Excellence
- Data Entry
- Stocking shelves
- Heavy lifting
- Loading and unloading procedures
- Pallet jack operation
- Digital electronics
- Soldering and wiring
- Component identification
- Troubleshooting
Timeline
Grocery Store Clerk
Publix
01.2020 - Current
Customer Service Staff Member
Publix
11.2014 - 01.2020
High School Diploma - undefined
Houston County High School
Associate of Applied Science - Electronics Technology
Central Georgia Technical College
Bachelor of Science - Psychology
Middle Georgia State University
Associate of Science - General Studies
Georgia Military College