Garrett Toms
Kansas City,MO
Summary
Results-driven Client Advisor with expertise in product promotion, customer relationship management and sales forecasting. Proven ability to cultivate strong client relationships and exceed sales targets through personalized consultations and expert client experience.
Overview
1
1
Language
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Client Advisor
Tiffany & CO
Kansas City, MO
03.2020 - 06.2026
- Supported team in surpassing sales goals through collaboration and strategic efforts.
- Provided expert product knowledge to enhance client experiences and foster loyalty.
- Assisted clients in selecting jewelry pieces that matched their personal style and preferences.
- Conducted personalized consultations to understand clients' needs and desires effectively.
- Cultivated strong client relationships by maintaining regular communication and personalized follow-up.
- Trained new staff members on customer service protocols and procedures.
- Generated sales leads by attending industry events and networking opportunities.
- Leveraged CRM systems to manage client information and track sales interactions efficiently.
- Maintained visual merchandising standards to showcase products.
Keyholder Manager
Michael Kors
Kansas City, MO
05.2018 - 02.2020
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management and conducted regular stock audits.
- Assisted in achieving sales targets through effective team leadership.
Client Advisor
Burberry
Kansas City, MO
09.2017 - 04.2018
- Provided expert product knowledge to enhance client experiences and foster loyalty.
- Guided clients in selecting pieces aligned with their personal style and preferences, enhancing satisfaction.
- Conducted personalized consultations to understand clients' needs and desires effectively.
- Built relationships with clients to enhance loyalty and satisfaction.
Client Advisor
Halls Kansas City
Kansas City, MO
07.2011 - 09.2017
- Provided expert product knowledge to enhance client experiences and foster loyalty.
- Assisted clients in selecting jewelry pieces that matched their personal style and preferences.
- Conducted personalized consultations to understand clients' needs and desires effectively.
- Developed relationships with clients through regular communication and follow-up.
Education
Bachelor of Arts - Communications And Public Relations
University of Missouri Kansas City
Kansas City, MO 08.2007 - 05.2011
Skills
- Customer relationship management
- Business development
- Client profile building
- Product knowledge
- Visual merchandising
- Sales forecasting
- Client relationship management
- Product promotion
Languages
Spanish
Professional
Accomplishments
- Top Client Advisor three consecutive years 2026, 2025 ($1.6 million), 2024 ($1.5 million).
- Only Client Advisor in location history to achieve VIC (individual client spend >$250k in year)
References
References available upon request.
Timeline
Client Advisor
Tiffany & CO
03.2020 - 06.2026
Keyholder Manager
Michael Kors
05.2018 - 02.2020
Client Advisor
Burberry
09.2017 - 04.2018
Client Advisor
Halls Kansas City
07.2011 - 09.2017
Bachelor of Arts - Communications And Public Relations
University of Missouri Kansas City
08.2007 - 05.2011