Marina Khorkhoruni
Burbank,CA
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
6
6
years of professional experience
Work History
Client Advisor
MaxMara Fashion Group
Beverly Hills, California
01.2025 - 07.2025
- Developed strong client relationships through personalized service and attention to detail.
- Provided product knowledge and styling advice to enhance client shopping experiences.
- Advised clients on product features and benefits best suited for their individual needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Maintained up-to-date knowledge of store merchandise and policies.
Client Advisor
Alexander McQueen
Beverly Hills, CA
01.2024 - 01.2025
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
- Advised clients on product features and benefits best suited for their individual needs.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Senior Client Advisor
Golden Goose
Glendale, CA
04.2022 - 01.2024
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Worked with store management to identify opportunities to drive business and increase sales and profits.
- Assisted customers with locating and securing desired products.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- Opened and closed store in absence of senior managers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Sales Associate
Bloomingdale's Beverly Center
Los Angeles, CA
02.2019 - 04.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Assisted in ringing up sales at registers and bagging merchandise.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Education
Graduate Certificate - Real Estate Principles
CA Realty Training
Los Angeles, CA04-2022
Graduate Certificate - Real Estate Practice
CA Realty Training
Los Angeles, CA03-2022
Bachelor of Arts - Tourism
University of Languages And Social Sciences
Yerevan05.2017
Skills
- Attention to Details
- Customer Complaint Resolution
- Money Handling
- Client Interaction
- Problem-Solving
- Customer Needs Assessment
- Time Management
- Team Player Mentality
- Sales Development
- Customer Relationship Management
- Problem Resolution
- Friendly, Positive Attitude
- Relationship Building
- Reliable & Trustworthy
- Good Work Ethic
- Active Listening
- Microsoft Office
Languages
English, Armenian, Russian.
Timeline
Client Advisor
MaxMara Fashion Group
01.2025 - 07.2025
Client Advisor
Alexander McQueen
01.2024 - 01.2025
Senior Client Advisor
Golden Goose
04.2022 - 01.2024
Sales Associate
Bloomingdale's Beverly Center
02.2019 - 04.2022
Graduate Certificate - Real Estate Principles
CA Realty Training
Graduate Certificate - Real Estate Practice
CA Realty Training
Bachelor of Arts - Tourism
University of Languages And Social Sciences