GARRETT YOCUM

Lake Wylie,SC

Summary

Enthusiastic and detail-oriented professional with over ten years of professional customer service, supervision, and information technology experience. Seeking a manager-level position where I can apply my skills in customer service and operations. My goal is to be part of leading and directing the day to day operations to serve the needs of construction, industrial, and commercial customers while driving a culture of safety and operational excellence and maximizing the return on investment of the company’s assets.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

years of professional experience

Work History

BV Fleet Operation Manager

Black and Veatch

Overland Park, KS

01.2025 - Current

Manage Equipment Managers, on Solar and APG jobsites, to grow revenue, increase profitability, and maximize efficiency.
Proactively manage $108 M of Fleet Inventory at Acquisition to ensure profitability and strong financial performance.
Directed first annual inventory to get a baseline so we can utilize proper inventory procedures, reduce asset & inventory write-offs, and to prepare obsolete inventory for sale.
Directed the development of an Equipment Manager program so there is a sole Equipment Management resource on each jobsite.
Help to implement the Corporate and Division strategy along with other members of Management.
Manage Service Department for all equipment and jobsites in the US

Rental Region Operations Manager

CAROLINA TRACTOR & EQUIPMENT (CTE)

Charlotte, NC

04.2021 - 01.2025

Manage the Construction Division Rental Operations for the Charlotte Region CAT Rental Store/Heavy Rents locations to serve the needs of construction, industrial, & commercial customers while driving a culture of safety and operational excellence and maximizing the return on investment of the company’s assets.
Manage 26 direct reports (coordinators, inside sales, drivers) and 42 indirect reports (outside sales, national account specialist, field technicians, service technicians, and service logistics coordinators)
Play a leading role with other leaders in the implementation of the overall rental strategy & vision that facilitates the achievement of growth, profitability, and market share objectives.
Proactively manage over $150 M of Fleet Inventory at Acquisition $ to ensure profitability and strong financial performance.
Manage Full P & L Responsibility for the Region from 2021 to present.
Achieved $73.8M Revenue in 2022 vs. $64M PY and a 2022 goal of $68.5M.
Achieved Freight Revenue of $2.75M in 2022 and YOY Freight Recovery improvement of 9.6% (89.5% to 99.1%)
Led all CAT dealerships in the nation with a 0 OSHA Recordable Safety rating in 2020 & 2021.
Assumed management of proper inventory procedures and reduced inventory write-offs from $600,000 in Jan. 2019 to $17,000 in Jan. 2021 to $11,000 in Jan. 2022 to $2,000 in Jan. 2023 to $800 in Jan. 2024
Achieved 3 record Operational Excellence milestones in 2021 despite COVID restrictions to our business: Reduced Unavailable to 7.9% vs. goal of 9.00%, 19.8% PBT vs. goal of 7.00%, Freight Recovery of 94.6% vs. goal of 90.0%
Achieved 2 key Operational Excellence milestones in 2020 by reducing Region Unavailable to 8.8% versus a budget of
Successful Management in these areas is paramount to successful Operations and profitability in the equipment Rental business.
Family-owned dealer of Caterpillar, Hyster-Yale, and other construction and material handling equipment, operating 26 branches across 5 states between the Carolina CAT and LiftOne businesses since 1926.
Rental Systems and Business Analyst
Coordinated IT tickets on iRental, INSPCT, and IR Mobile by creating and resolving issues.
Maintained relationships with our software vendors to ensure problems were resolved in a timely manner.
Helped organize, prioritize, and identify creative ways to improve day-to-day rental transactions.
Customized QRGs for iRental, INSPCT, IR Mobile, CRS.com, and inventory processes.
Created a barcode system to track inventory and led weekly inventory checks across all CRS branches.
Spearheaded work on CRS.com, partnering with Caterpillar and CAT dealers to create and launch new CX features.
Launched and maintained Caterpillar National Account Portal for the dealership and guided onboarding for new customers.
Executed goals of keeping unavailable fleet below 10%, barcoded inventory above 90%, and return-to-ready time under 4 days.
Acted as main point of contact for iRental tutorials and guidance for rental coordinators.
Worked alongside IT department to solve front-line iRental system issues.

Key Account Coordinator

SUNBELT RENTALS

Charlotte, NC

11.2006 - 08.2014

Received and processed 175-200 rental calls per day.
Produced 120-150 reservations per week as a top performer (10% of total team volume/week).
Ensured accurate pricing and on-time delivery for key account customers.
Monitored equipment deliveries and pickups.
Recorded equipment rollouts, customer progress, and yearly deals via Excel spreadsheet.
Nationwide equipment and tool rental company with more than 900 locations throughout the U.S. and Canada
Rental Coordinator
Processed and facilitated customer requests for reservations and orders.
Controlled inventory on over 2,000 pieces of equipment and attachments.
Executed accurate pricing and on-time delivery for customers.
Oversaw and coordinated driver routes for equipment deliveries and pickups.

Education

High School Diploma -

SAINT JOSEPH SENIOR HIGH SCHOOL

01-2001

Skills

SOFTWARE: Microsoft Office (Word, Excel, Outlook, PowerPoint), DBS, iRental, SalesLink
GENERAL: Proven communicator and people focused Customer service oriented with experience in retail environments Detailed organizational, prioritization, and delegation skills Focus on continuous improvement and maintaining consistent processes Strong mechanical aptitude and general knowledge of construction equipment Extensive employee training experience
Team leadership
Time management
Decision-making

Complex Problem-solving
Staff training and development
Task delegation
Customer service
Operations management

Timeline