Ashley Moore
Atlanta,US
Summary
Detail-oriented and highly organized professional with over 4 years of experience in Data Entry, order processing, and collections within various industries. Proven expertise in handling B2B transactions, invoicing, and account management using tools like QuickBooks and Shopify. Skilled in providing exceptional customer support, resolving disputes, and managing tasks in a fast-paced environment. Strong background in healthcare revenue cycle management with a solid understanding of HIPAA regulations and medical coding (CPT, ICD-9, ICD-10). Adept at multitasking, working collaboratively with teams, and ensuring timely and accurate deliveries in logistics and retail settings. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Coordinator / Construction Equipment Dealer
Yancey Bros Co
Austell, Georgia
04.2025 - Current
- Manage the data input on a monthly basis to the company's enterprise business system, DBS.
- This will include researching and verifying the existence of customer and machine population information in our systems versus in 3rd party data sources such as UCC filings.
- Also manage email address verification and entry as well as assist with datamatching exercises between multiple data sources.
- Work with external industry data sources to research companies and projects to identify potential prospect customers and help fill the sales funnel with actionable sales lead information.
- Validate monthly UCC data and enter into DBS where needed including creating new accounts, adding machine population and/or moving machine population between accounts
- Communicate with sales representatives to verify data if there is uncertainty about its validity
- Create influencer records and enter email addresses for new/current influencers collected from marketing campaigns, events, tradeshows, etc.
- Assist Marketing Coordinators with customer data matching and entry generated from customer events, marketing campaigns, etc.
- Utilize external data sources to identify potential customers creating
Order Processor/Customer Service
Lacefield Designs
Atlanta, GA
11.2021 - 12.2024
- Company Overview: Textile
- Processing Purchase Orders via Quick Books
- Heavy order processing
- B2B Transactions
- Provide quotes on textiles orders and Retail
- Review contractual agreement for furniture manufacturer's
- Update and make changes to pricing list.
- Email updates for lead times
- Created and updating spreadsheet
- Approve accounts in E-commerce
- Order processing via Quick book
- Invoicing via Quick Books
- Resolve disputes
- Setup new accounts via shopify
- Mail CFA
- Swatch orders
- Textile
- Supervisor warehouse team orders getting picked and shipped out
- Shopify update database
- Tech support
- Copier machine, Scanning,
- Warehouse picking & Packing orders
- Validate all business license and tax ID
- Processing payment and tracking payment records.
Customer Service/Collections Representative
WellStar Health System Inc
10.2018 - 10.2021
- Healthcare Revenue Cycle
- In Epic system
- Efciently execute multiple tasks at once
- Communicate clearly and kindly with all levels of customers and providers
- Attend Privacy and Security Training as required by the HIPAA
- Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or condential information is protected in accordance with the HIPAA rules and regulations
- CPT, ICD9 AND 10 SLA manages several tasks related to patient accounts for hospital and clinical facilities
- Daily duties include processing claims, collecting payments, resolving problems attending to inquiries regarding an account
- Disputing patients bills and charges
Account Representative
YKK-USA
Marietta, GA
07.2018 - 10.2018
- Interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services allocating orders
- Communicates with customers by phone or through E-mail and receive orders
- Performs order entry by keying purchase orders information into the nova system (AS400)
- Handles and resolves customer complaints and billing issues
- Making sure are logistics issues are resolved and process in timely manner
- Acts as liaison between customers, sales group, and manufacturing facility
- Assists customers with the pricing of standard materials
Marketing Trainer
Global Personnel Solution / IGT
Atlanta, GA
10.2017 - 01.2018
- Serves as a liaison between company, lottery ofcials and retailers for Georgia area
- Develops and provides training to retailers, lottery ofcials and company staff on operations of company equipment and games
- Stay abreast of all training documents and reference guides for retailer and local staff
- Assist lottery personnel with retailer trouble-shooting/chronic retailer to while building great rapport
Senior Customer Service Rep/Dispatcher
IGT Solution IGT - International Gaming Technologies
Atlanta, GA
02.2011 - 08.2017
- Answering inbound and making outbound calls to provide prompt as well as accurate level of service to clients
- Complete downloads support, supply requests orders, dispatch requests
- Troubleshooting problems escalation retailer's concerns, verify online and instant pay out amounts for retailers
- Efciently utilizes company ERP/telephone system to respond to customer requests using real time data
- New customer creation requests ensuring accounts are activated or change of ownership
- Validation and prize payment functions for instant and on-line game grand prize winners, in accordance with GLC policies and procedures
- Investigate any issues with retailer's transactions
- Educate retailers on how play games and details
- Obtained as well as maintained customer/potential information within databases
- Completed record soft telephonic interactions, diagnose problems and take appropriate action via website management
- Train new associates for utilization SAP system
Education
Associate of Arts -
South Arkansas Community College
El Dorado, AR01.2004
High School Diploma -
El Dorado High school
El Dorado, AR01.2002
Skills
- Customer Service
- Data Entry
- Dispatch
- SAP
- Live Chat
- 10 Key Data Entry
- Order Entry
- HIPAA
- Help Desk
- ERP Systems
- Epic
- QuickBooks
- CPT Coding
- Insurance Verification
- Medical coding
- Revenue cycle management
- ICD-9
- EDI
- Order entry
- E-commerce
- Help desk
- Merchandising
- Pricing
- Manufacturing
- Microsoft Office
- Order fulfillment
- Time management
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Product management
- Microsoft Excel
- Google Suite
- Communication skills
- Courier
- Management experience
- DBS
- SalesLink
- Customer Admin Tool
- VisionLink
Certification
- Driver's License Non-CDL Class C, October 2024 to October 2025
- HIPAA Certification, October 2024 to October 2025
- Bloodborne Pathogen Certification, December 2024 to December 2025
Timeline
Data Coordinator / Construction Equipment Dealer
Yancey Bros Co
04.2025 - Current
Order Processor/Customer Service
Lacefield Designs
11.2021 - 12.2024
Customer Service/Collections Representative
WellStar Health System Inc
10.2018 - 10.2021
Account Representative
YKK-USA
07.2018 - 10.2018
Marketing Trainer
Global Personnel Solution / IGT
10.2017 - 01.2018
Senior Customer Service Rep/Dispatcher
IGT Solution IGT - International Gaming Technologies
02.2011 - 08.2017
Associate of Arts -
South Arkansas Community College
High School Diploma -
El Dorado High school