Samaiyah Ali
Atlanta,GA
Summary
Dedicated professional with extensive experience in data entry and administrative support. Strong analytical skills and a customer service focus drive successful project outcomes and effective teamwork across departments.
Overview
7
7
years of professional experience
Work History
Data Entry Coordinator
American Honda Finance
Irving, TX
02.2024 - 04.2026
- Managed data entry processes to ensure accuracy and efficiency in financial documentation.
- Implemented quality control measures to enhance data integrity and consistency.
- Maintained comprehensive records using advanced database management systems.
- Collaborated with cross-functional teams to streamline data collection procedures.
- Trained new team members on data entry protocols and system navigation.
Administrative Assistant
IMEG Corp
Dallas, TX
02.2021 - 12.2023
- Coordinated schedules and appointments for executives, ensuring efficient time management.
- Streamlined communication between departments, enhancing collaboration on project initiatives.
- Managed office supplies and inventory, optimizing procurement processes and reducing costs.
- Led the organization of company events and meetings, enhancing employee engagement and satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
AT&T
Dallas, TX
11.2018 - 12.2020
- Resolved customer inquiries through phone and chat channels, ensuring prompt and accurate responses.
- Managed escalated issues, providing effective solutions while maintaining high service standards.
- Processed billing adjustments and account changes efficiently, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline service processes, improving overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Human Resources Management
Stephen F. Austin State University
Nacogdoches, TX05-2019
Skills
- Customer service focus
- Accuracy and attention to detail
- Process optimization
- Data accuracy
- Teamwork and collaboration
- Computer skills
- Microsoft Office
- Excellent communication
- Time management
- Adaptability and flexibility
Timeline
Data Entry Coordinator
American Honda Finance
02.2024 - 04.2026
Administrative Assistant
IMEG Corp
02.2021 - 12.2023
Customer Service Representative
AT&T
11.2018 - 12.2020
Bachelor of Science - Human Resources Management
Stephen F. Austin State University