Jaquet M Beck
St Louis,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Maven Clinic through meticulous attention to detail and a strong analytical approach. Excelled in project coordination and customer service, achieving top performer status by leveraging advanced spreadsheet knowledge and teamwork skills. Reduced issue resolution time by 30% at Spectrum Brands, underscoring a commitment to quality and efficiency. Results-oriented data professional with proven ability to manage data entry processes efficiently. Known for high attention to detail and strong organizational skills. Consistently supports team collaboration and adapts seamlessly to shifting priorities, ensuring reliable outcomes. Experienced with data management and entry processes. Utilizes advanced organizational skills to ensure data accuracy and efficiency. Knowledge of database systems and data verification techniques. Professional with strong background in data management and coordination. Adept at streamlining data entry processes, ensuring accuracy, and maintaining confidentiality. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Skilled in database management, spreadsheet software, and data verification. Known for reliability and attention to detail.
Overview
8
8
years of professional experience
Work History
Data Entry Coordinator
Maven Clinic
Atlanta
02.2023 - 09.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Sales Representative
Concentrix
02.2022 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Collaborated with marketing department to align sales strategies with new campaigns.
IT Technical Support Specialist
Spectrum Brands
Saint Louis, Mo
03.2020 - 01.2023
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
Appointment Setter
Retirement Prosperity
Saint Louis
02.2017 - 03.2019
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Education
Diploma -
Charles E. Sumner High School
Saint Louis, Mo05.2027
Skills
- Customer service focus
- Accuracy and Attention to Detail
- Fast Typing Speed
- Teamwork orientation
- Continuous Learning Attitude
- Strong analytical skills
- Deadline-driven attitude
- Advanced Spreadsheet Knowledge
- Quality Control Mindset
- Project Coordination Experience
- Deadline-oriented
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Multitasking and Organization
- Team Leadership
- Team Collaboration
Languages
English
Native or Bilingual
Timeline
Data Entry Coordinator
Maven Clinic
02.2023 - 09.2024
Sales Representative
Concentrix
02.2022 - 02.2023
IT Technical Support Specialist
Spectrum Brands
03.2020 - 01.2023
Appointment Setter
Retirement Prosperity
02.2017 - 03.2019
Diploma -
Charles E. Sumner High School