Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Experienced and highly determined Coordinator Manager passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Hi, I’m
NATASHA BASS
Atlanta,GA
Summary
Overview
23
years of professional experience
Work History
MINER CORPORATION
REGIONAL EQUIPMENT COORDINATOR-SERVICE COORDINATOR
05.2021 - Current
Job overview
- Plan work assignments and equipment allocations to meet transportation, operations or production goals.
- • Resolve customer complaints or answer customers' questions
regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex
problems or in resolving escalated complaints or disputes.
• Confer with department heads to coordinate warehouse activities, such as production, sales,
records control, or purchasing.
• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
• Respond to customers' or shippers' questions and complaints regarding storage and distribution
services.
• Track and trace goods while en route to their destinations, expediting orders when necessary.
• Verify accuracy of billing data and revise any errors.
• Operate typing, adding, calculating, or billing machines.
• Prepare itemized statements, bills, or invoices and record amounts
due for items purchased or services rendered.
• Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.
• Resolve discrepancies in accounting records.
• Plan work assignments and equipment allocations to meet
transportation, operations or production goals.
• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials or people.
• Resolve worker problems or collaborate with employees to assist in problem resolution.
• Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations.
• Monitor field work to ensure that it is being performed properly and that materials are being used as should be.
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
• Maintain or verify records of time, materials, expenditures, or crew activities. - Ensure correct equipment needed by crews in onsite at time of deployment
- Work with Account Executive team to ensure accuracy of orders and timely submission or requested tasks
- Maintained working relationships with supplies and subcontractors to ensure good business relationships
MINT LIFE LIMOUSINEAtlanta, GA
CHAFFEUR MANAGER- DISPATCHER-PROJECT MANAGER
05.2016 - 07.2022
Job overview
- Managed staff of 20 drivers while ensuring relations with over 300 vendors.
- Increased wedding booking by 90% and school charter events by 100%
- Signed vendor contracts with Piedmont Park, Atlanta Public Schools to generate overall revenue growth of 40%
- Maintained positive vendor relations to build strong partnerships.
- Monitored market trends and competitor performance to update promotional strategies.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Spearheaded collaborative efforts to bring products to market.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Compiled product and customer data to generate informed profit projections.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Boosted customer base penetration using creative promotional approaches.
- Coordinated project planning and execution with team members and team leads.
- Consulted with buyers to determine projected demand for products and services.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Liaised with clients to better understand business needs and current market landscape.
Department Of Family And Children Services
CASE MANAGER SOCIAL WORKER
08.2013 - 05.2016
Job overview
- Managed case load of approximately 300-400 cases
- Keep records or prepare reports for owner or management concerning visits with clients
- Submit reports and review reports or problems with superior.
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
- Provide information or refer individuals to public or private agencies or community services for assistance
- Consult with supervisor concerning programs for individual families.
- Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
- Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals
- Provide direct service and support to individuals or clients, such as handling referral for child advocacy issues, conducting needs evaluation, or resolving complaints
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Advocated for social and community service programs to increase awareness and funding.
- Participated in community events to promote services and engage with public.
- Analyzed trends and data to inform decision-making and program development.
- Trained specialized foster parents to care for children with severe behavioral and emotional needs.
- Conducted community workshops to promote different programs and educate public on available services
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Established and maintained relationships with key stakeholders
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
Dekalb County Police DepartmentTucker, GA
POLICE DISPATCHER- TRAINER
01.1998 - 04.2010
Job overview
- Answered approximately 100 calls daily while dispatching 300 daily
- Question callers to determine their locations, and nature of their problems to determine type of response needed
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within city
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintain access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch
- Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations
- Learn material and pass required tests for certification.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies
- Provide emergency medical instructions to callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Used specialized software to track and maintain case incident numbers and logs.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Everest College - HendersonHenderson, NV
Associate of Applied Science from Dialysis Technology
05.2010
University Overview
Prairie View A & M UniversityPrairie View, TX
Bachelor of Science from Biology
05.1997
University Overview
Skills
- Regional Equipment Coordinator- Service Coordinator
- Miner Corporation, Stone Mountain, GA
- May 2021 to Present
- Resolve customer complaints or answer customers' questions
- Regarding policies and procedures
- Enforce safety rules and regulations
- Critical Thinking
- Exceptional Time Management Skills
- Customer Service
- Project Management
- Exceptional Creativity
- Attention to Detail
- Written Communication
Timeline
REGIONAL EQUIPMENT COORDINATOR-SERVICE COORDINATOR
MINER CORPORATION
05.2021 - Current
CHAFFEUR MANAGER- DISPATCHER-PROJECT MANAGER
MINT LIFE LIMOUSINE
05.2016 - 07.2022
CASE MANAGER SOCIAL WORKER
Department Of Family And Children Services
08.2013 - 05.2016
POLICE DISPATCHER- TRAINER
Dekalb County Police Department
01.1998 - 04.2010
Everest College - Henderson
Associate of Applied Science from Dialysis Technology
Prairie View A & M University
Bachelor of Science from Biology
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