Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dixie Laurens

Atlanta,GA

Summary

Dynamic Practice Operations Coordinator at Children's Healthcare of Atlanta with expertise in EPIC and a proven ability to enhance patient experiences through effective communication and problem-solving. Recognized for multitasking and adaptability, successfully streamlined administrative processes, improving response times and supporting team development. Committed to fostering a collaborative environment.

Overview

15
15
years of professional experience

Work History

Practice Operations Coordinator

Children's Healthcare of Atlanta
08.2023 - Current
  • Responsible for reviewing, seeking information and timely response for provider/customer support such as but not limited to EPIC in-Basket messages, e-mails, phone calls, and other administrative requests.
  • Supports practice by the coordination and maintenance of office supplies/equipment.
  • Monitors practice operations workflow including no show rates, slot utilization, and scheduling disruptions. Demonstrates efforts to enhance process and maximize operations.
  • Creates standard and adhoc departmental reports by compiling and reviewing information from multiple resources.
  • May coordinate meetings, conferences, and other special events, as required, including identifying needed resources and arranging for required support.

Registration Associate

Children's Healthcare of Atlanta
06.2021 - 08.2023
  • Communicates with patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
  • Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
  • Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
  • Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.

Wellness Screener

Children's Healthcare of Atlanta
10.2020 - 06.2021
  • Screened staff and guests using a basic questionnaire concerning health status and travel.
  • Used a contactless thermometer to screen and read temperatures.
  • Practiced proper safety techniques in accordance with hospital and departmental policies and procedures.
  • Followed all processes and procedures to ensure symptomatic employees, visitors, and patients were treated correctly.
  • Communicated in a courteous, prompt, and professional manner.

Bartender

Ted's Montana Grill Inc.
06.2018 - 03.2020
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Introduced new cocktail promotions that were popular with customers and increased sales during promotions.
  • Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.
  • Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.

Bartender

Red Lobster
02.2010 - 11.2018
  • Spoke to guests and recommended specials to build rapport, retention, and customer loyalty.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Shiloh High School
Snellville
05-2008

Skills

  • EPIC and TIME User
  • Redcap Project Editor
  • Time Management
  • Willingness To Learn
  • Multitasking
  • Problem-Solving
  • Team Player
  • Typing/Data Entry
  • Adaptability

Timeline

Practice Operations Coordinator

Children's Healthcare of Atlanta
08.2023 - Current

Registration Associate

Children's Healthcare of Atlanta
06.2021 - 08.2023

Wellness Screener

Children's Healthcare of Atlanta
10.2020 - 06.2021

Bartender

Ted's Montana Grill Inc.
06.2018 - 03.2020

Bartender

Red Lobster
02.2010 - 11.2018

High School Diploma -

Shiloh High School

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