Patricia Veronica Riera
Lagrangeville
Summary
Dedicated and adaptable coordinator with a strong background in customer service and operational efficiency. Committed to optimizing patient care and team performance through strategic appointment management and effective communication.
Overview
15
15
years of professional experience
Work History
Practice Operations Coordinator
Optum
Poughkeepsie
2020.06 - Current
- Coordinated patient appointments and managed provider scheduling, enhancing operational flow.
- Facilitated communication between primary care physicians and specialists, ensuring continuity of care.
- Assisted patients with insurance verification and clarified benefits, increasing patient comprehension.
- Collaborated with medical staff to enhance patient care processes and outcomes.
- Supervised daily operations, including scheduling shifts and assigning duties to maintain efficiency.
- Addressed patient concerns through effective communication, fostering trust and satisfaction.
- Performed administrative tasks such as filing paperwork and answering phones to streamline workflow.
- Coordinated daily operations to boost patient satisfaction and team productivity.
Assistant Manager
AT&T Mobility
Manhattan
2011.03 - 2020.03
- Developed strategic plans that improved team performance and streamlined service delivery.
- Coordinated daily operations to boost customer satisfaction and enhance team efficiency.
- Managed customer service inquiries and complaints promptly.
- Maintained current knowledge of company products and services.
- Monitored employee attendance, timekeeping, and payroll information.
- Resolved conflicts among team members effectively.
- Established processes for tracking customer satisfaction to identify areas for improvement.
Education
Bachelor of Science - Psychology
Lehman College
Bronx, NY2003-06
Skills
- Patient management
- Appointment management
- Process improvement
- Staff supervision
- Customer service
- Scheduling coordination
- Insurance verification
Languages
Spanish
Native/ Bilingual
Interships
Montefiore Medical Group - Bronx, NY
Assistant Secretary Intern, 04/09-10/09
• Typing various correspondence, reports, and articles;
• Scheduling appointments and meetings
• Maintaining files and records
• Answering, screening, routing telephone calls, delivering messages.
• Ordering and maintaining inventory of supplies
• Collecting payments
Timeline
Practice Operations Coordinator
Optum
2020.06 - Current
Assistant Manager
AT&T Mobility
2011.03 - 2020.03
Bachelor of Science - Psychology
Lehman College