Jessica Hamilton
Cleburne
Summary
Industrious and enthusiastic Manager proven to continuously exceed productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
20
20
years of professional experience
Work History
Administrative Assistant AP/AR
Miner Corporation
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Parts Sales Manager
Autozone
03.2021 - 11.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Technical Support Specialist
AT&T Inc.
01.2014 - 08.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Customer Sales Representative
DIRECTV
01.2012 - 01.2014
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
Sales Representative
Harp Marketing
05.2008 - 12.2010
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Armed Security Officer
Portland Security Services
05.2004 - 08.2007
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Responded quickly to incidents and assessed active situations for security concerns.
- Wrote reports detailing visitors, incidents and resolutions.
- Completed full building and grounds patrols every night to spot and investigate concerns.
- Performed patrols of building areas, parking lots and facility grounds.
Education
High School Diploma -
Washington High School
Ogden UtGenerator Mechanic
US Army
Ogden UtAssociate of Applied Science - Criminal Justice
Pioneer Pacific College
Wilsonville, OR05.2007
Skills
- Updates and upgrades
- Performance optimization
- Software debugging
- Troubleshooting and diagnostics
- Technical issues analysis
- Excellent problem-solving abilities
- Staff Management
- Policies and procedures
- Strategic planning
- Sales and Marketing
Timeline
Administrative Assistant AP/AR
Miner Corporation
11.2021 - Current
Parts Sales Manager
Autozone
03.2021 - 11.2022
Technical Support Specialist
AT&T Inc.
01.2014 - 08.2016
Customer Sales Representative
DIRECTV
01.2012 - 01.2014
Sales Representative
Harp Marketing
05.2008 - 12.2010
Armed Security Officer
Portland Security Services
05.2004 - 08.2007
High School Diploma -
Washington High School
Generator Mechanic
US Army
Associate of Applied Science - Criminal Justice
Pioneer Pacific College
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