Overview
Work History
Skills
Timeline
Generic

PAULA JOSEPH

ATLANTA,GA

Overview

6
6
years of professional experience

Work History

Internal Data Entry Coordinator

Workplace Options
08.2023 - 09.2026
  • Performed high-volume data entry and maintained accurate company profiles and records within an enterprise case management platform.
  • Managed the implementation process for newly enrolled companies by entering company information, creating new records, and ensuring required information was accurately entered into internal systems.
  • Updated and maintained existing company profiles to reflect changes in business information and operational requirements.
  • Reviewed incoming information for accuracy, completeness, and consistency before entering or updating records.
  • Triaged implementation requests and information to the appropriate internal teams to support timely processing and follow-up.
  • Documented implementation activities, requests, issues, and resolutions within the enterprise case management system.
  • Investigated and resolved data discrepancies, system issues, and company-related requests while maintaining accurate records.
  • Used Jira to submit, track, document, and follow up on technical support issues through resolution.
  • Worked with technical support and internal operations teams to troubleshoot system issues and resolve problems affecting company records and implementation processes.
  • Managed multiple implementation and support requests simultaneously while prioritizing time-sensitive tasks in a fast-paced environment.
  • Communicated clearly and professionally with internal teams to obtain missing information, clarify requests, and coordinate issue resolution.
  • Maintained confidential company and client information in accordance with established policies and procedures.
  • Performed quality checks to ensure information entered into systems was accurate and complete.

Internal Data Entry Coordinator

CoinList
01.2021 - 06.2023
  • Performed accurate data entry related to ACH payment processing and maintained financial and user information within internal systems.
  • Reviewed payment and user information for accuracy, completeness, and discrepancies as part of daily operational workflows.
  • Documented and reported suspected fraudulent activity by entering relevant user, account, and transaction information into internal systems.
  • Supported compliance processes by reviewing and documenting user information related to fraud and sanctions screening.
  • Entered, updated, and maintained compliance-related records and case information to support internal review and follow-up.
  • Identified discrepancies and unusual activity and escalated information to the appropriate teams in accordance with established procedures.
  • Maintained detailed documentation of fraud, compliance, and payment-related activity.
  • Managed multiple requests and cases while maintaining accuracy and meeting operational deadlines.
  • Worked with sensitive financial and personal information while following company policies and confidentiality requirements.
  • Communicated clearly with internal teams regarding payment issues, compliance concerns, and information requiring additional review.
  • Performed quality-control checks to ensure accurate data entry and complete documentation.
  • Adapted to changing priorities and high-volume workflows while maintaining attention to detail.

Skills

  • Data Entry
  • Data Management
  • Information Review & Validation
  • Profile & Account Setup
  • Record Maintenance
  • Case Management
  • Request Triage
  • Information Routing
  • Documentation
  • Data Accuracy
  • Quality Control
  • Issue Resolution
  • Technical Troubleshooting
  • Customer Service
  • Internal Team Coordination
  • Multitasking
  • Prioritization
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Enterprise Systems
  • Jira
  • Confidential Information Handling

Timeline

Internal Data Entry Coordinator

Workplace Options
08.2023 - 09.2026

Internal Data Entry Coordinator

CoinList
01.2021 - 06.2023
PAULA JOSEPH