Garrette Waits
Sylvania,GA
Summary
Personable Senior Customer Service Representative offering almost 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
1st Franklin Financial
01.2019 - Current
- Pulling daily reports including operating statistic report, bank balancing report, daily office balancing report, cash control, united motor club, check register, check-in, buy and sell, transfer, journal, daily balancing sheets, weekly balancing sheets 11-29 delinquency, 30+ delinquency, cash bank deposił slips, statistical summary report and check deposits
- Pulling weekly reports including the 1201, 1202, and 1228 reports
- Pulling the loan contact balancing reports weekly and insuring all loan contracts are in report
- Handling cash deposits throughout the day
- Nightly check deposits
- Taking payments throughout the day including cash, checks, money orders, debit cards, and ACH payments
- Retracting returned checks to customers' accounts and communicating with the customer about the situation
- Pulling ACH letters and debit card letters daily
- Cashing customers loan checks
- Processing title work and UCCS
- NEO trainer
- Attend conferences for NEO trainers
- Notary
- Prepares and presents daily marketing offers by phone and mail
- Helps customers by answering questions and responding to request in person and over the phone
- Interview customers and process applications, making recommendations for products
- Pull credit reports reviewing their creditworthiness
- Consults with customers about their lending needs
- Process loans
- Prepares and submits timely and accurate loan files
- Maintains customers confidence by keeping loan information confidential
- Responsible for collection of customers' account
- Verify employment
- Update account records
- Issue live checks
- Process and fund live checks
- Updates job knowledge by participating in online classes
- Pull servicemembers civil relief act on accounts as needed
- Communicate with repossession agency on repossessions put into the system
- Log comments on repossession accounts
- Helping manager in completing repossession paperwork and transactions including other charging the account for fees, release and consent to sale of security form 4702, repossession report form 4705, inventory of goods form 4711, personal property release letter certified, notification before disposition of collateral form 4708 certified, and retracting insurance on the account
- Sale of repossession paperwork including 3 bid sheets form 4710, fill out remainder portion of repossession report form 4705 and scan to region administrative assistant, notarized offidavit of repossession T-16, title work, bill of sale, update electronic repossession log, update customers account in CIM, explanation of calculation of surplus or deficiency letter certified, post proceeds to customers account using gold teller transaction, and make sure all copies are made.
Personal Assistant
Bloom Florist
01.2019 - 01.2019
- Putting floral arrangements together
- Placing flower orders through venders
- Helping customers in person and over the phone
- Creating billing invoices and mailing out
- Keeping the shop clean and organized
- Delivering flower arrangements and scheduling pick ups.
Toddler Classroom Teacher
Lil' Scholars Learning Center
01.2017 - 01.2019
- Lesson planning daily to fit the children's needs/accommodations
- Hands on activities that let the children interact
- Cleaning the areas that use for activities to keep my classroom organized
- Sanitizing the areas that children use to eat meals
- Helping children understand at a level fit for them
- Daily communication with parents concerning their child's day
- Running a classroom by schedule.
- Assisting students during fire drills.
Education
Screven County High School
East Georgia State College
Skills
- Responsible
- Communication skills
- Positive attitude
- Fast-paced environment
- Trustworthy
- Multitasking
- Organized
- Creativity
- Leadership
- Patience
- Analyzing information
- Professionalism
- Decision making
- Time management
- Confidentiality
- Accounting
- Data entry
- Cash handling
- Excel
- Word
- Outlook
- Multiline phone
- Desk calculator
- Copier
- Fax
- Check scanner
- DL4
- ELT
- CIM
- GoldTrak
- Gold Vision
- GoldEvent letters
- Loomis
- Treasury navigator
- 1 FFC university
Profile
Garrette Waits, 153 1st Avenue, Sylvania, GA, 30467
References
- Shirley Scott, (912)687-3997
- Lauren Milton, (912)978-1552
- Rebecca Winters, (912) 682-2016
Additional Information
As an OPIT trainer I received education on programming updates and then trained all office personnel and managers in-house on system upgrades.
Timeline
Senior Customer Service Representative
1st Franklin Financial
01.2019 - Current
Personal Assistant
Bloom Florist
01.2019 - 01.2019
Toddler Classroom Teacher
Lil' Scholars Learning Center
01.2017 - 01.2019
Screven County High School
East Georgia State College