- I like working with my hands and fixing things
- Backpacking and Hiking
- I have a passion for photography and editing photos
- Fishing as well as hunting and any other recreational activity outside
Garrison Gentry
Bossier City
Summary
Efficiently managing front desk operations and delivering exceptional customer service, I leverage my experience to ensure the smooth handling of inquiries and appointments. I possess effective communication and organizational skills that enable me to foster a welcoming environment and promptly resolve issues, resulting in consistently high client satisfaction. With a friendly and approachable demeanor, I bring a positive attitude that is perfectly suited for customer interaction and front desk responsibilities. My essential skills include managing phone calls and scheduling, allowing me to create a welcoming atmosphere and maintain seamless daily operations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Worker
Lafayette Science Museum
01.2023 - Current
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
- Streamlined check-in procedures for improved guest experiences and reduced waiting times.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
Sales Representative
Cutco Knife Company
06.2022 - 08.2022
- Top three in my division at said time
- Sold over 16K in sales in first two months
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Usher
Cinemark Theatres
12.2020 - 08.2021
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
Education
Bachelor of Science - Geology Concentration: Environmental Geology
University of Louisiana At Lafayette
Lafayette, LA05.2025
Skills
- Proficient in ArcGIS Pro program
- Microsoft office
- Microsoft Excel
- Scheduling appointments
- Guest relations
- Problem-solving skills
- Listening skills
- Cash handling
- Customer service
- Credit and cash payments
- Front desk management
- Active listening
Interests
Timeline
Front Desk Worker
Lafayette Science Museum
01.2023 - Current
Sales Representative
Cutco Knife Company
06.2022 - 08.2022
Usher
Cinemark Theatres
12.2020 - 08.2021
Bachelor of Science - Geology Concentration: Environmental Geology
University of Louisiana At Lafayette
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