Garry Dormevil
Fort Lauderdale,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
T-Moblie
T-Mobile
Hollywood, FL
01.2022 - 12.2024
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales
Auto Nation Honda
Hollywood, FL
02.2019 - 01.2022
- Collaborated with sales teams to align marketing strategies with sales objectives.
- Processed sales transactions accurately while achieving monthly sales goals.
- Analyzed sales data to identify areas of improvement in sales strategies.
- Attracted customers and boosted sales by neatly arranging sales signage.
- Developed sales strategies and established goals for the field sales team.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
Education
Bachelor of Arts - Business Administration
Broward College
Fort Lauderdale, FL03-2021
Skills
- Active listening
- Written communication
- Project planning
- Analytical thinking
- Verbal communication
- Supervision and leadership
- Interpersonal communication
- Task prioritization
- Cultural awareness
- Time management
Languages
creole
Professional
Timeline
T-Moblie
T-Mobile
01.2022 - 12.2024
Sales
Auto Nation Honda
02.2019 - 01.2022
Bachelor of Arts - Business Administration
Broward College
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