Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garry Fischer

Leslie,MO

Summary


Customer service professional with track record of resolving technical issues efficiently and maintaining high customer satisfaction. Known for collaborating effectively with team members and adapting to changing needs. Expertise in troubleshooting, technical support, and building positive customer relationships, ensuring reliable and consistent performance.

Overview

28
28
years of professional experience

Work History

Customer Services Technician

AT&T
09.2015 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.

Cable Splicing Technician

AT&T
06.2007 - 09.2015
  • Established high quality standards and drove field productivity to increase revenue.
  • Contributed to the successful completion of large-scale installations by expertly splicing fiber optic cables according to specifications.
  • Ensured optimal network functionality by performing routine maintenance on fiber optic and copper cables.
  • Played an integral role in meeting project deadlines by working closely with other technicians and supervisors throughout each assignments duration.

Quality Control Manager

Beco Concrete Products
06.1997 - 06.2007
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.

Education

Union High School
Union, MO

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation and reporting

Timeline

Customer Services Technician

AT&T
09.2015 - Current

Cable Splicing Technician

AT&T
06.2007 - 09.2015

Quality Control Manager

Beco Concrete Products
06.1997 - 06.2007

Union High School

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