Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Fortner

Minonk,IL

Summary

Experienced professional focused on meeting or exceeding objectives seeking PIM Troubleshooting/Mitigation Technician position. Offers advanced training and knowledge of industry best practices. Focused on performance and flexible with specific needs of different assignments. Dedicated Field Service Technician enthusiastic about working with successful record of completing projects on time. Knowledgeable in wireless equipment. Solid career history comprising 25 years. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Skilled telecom Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.

Overview

25
25
years of professional experience

Work History

Ericsson Field Services Cell Site Technician II

Ericsson
Central Illinois
03.2010 - Current
  • Specialized in programming and maintaining Dragonwave Quantum and Compact/Compact+ Microwave equipment
  • Responsible for maintaining Cell equipment across 3 states; Indiana, Illinois and Iowa; frequently working remotely with multiple tower crews and other cell techs
  • Installed new equipment and performed routine maintenance procedures.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies
  • Maintained company field response vehicle stocked with repair and replacement parts
  • Worked with diverse types of weather and ground conditions.
  • Troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities and inspected equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to tower crews performing repairs.

Cell Site Technician II

IPCS Wireless INC
Central Illinois
06.2004 - 03.2010
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Bolted equipment into place using hand and power tools.
  • Leveraged sweep testing tools and Site BOSS software to test operation of tower transmission components.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and modems for business and residential customers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Senior Wireless Switch Technician

IPCS Wireless INC
Gridley, Illinois
10.1999 - 06.2004
  • Responsible for maintenance and day to day operation of Nortel DMS 500, optical transport equipment, billing media and power plant
  • Worked with 12-15 field techs on large wireless network covering 5 states
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Digital Switch Installer

Nortel Networks
Central Region
08.1997 - 10.1999
  • Installed OC-48 optical transport nodes, DMS 10, 100, 200 and 500 digital switching equipment across southern and central Illinois and eastern Iowa
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Performed construction operations and installation of telecommunications equipment for several telecom companies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Science - Building Construction Technology

Illinois Central College
East Peoria, IL
12.1995

Associate of Arts - General Education

Illinois Central College
East Peoria, IL
05.1995

Skills

  • Installation and Repair
  • Telecommunications Equipment
  • System Layouts
  • Quality Assurance Testing
  • Operational Efficiency and Safety
  • Coordination and Teamwork
  • Alarm System Monitoring
  • Performing Diagnostics
  • System Performance Evaluation
  • Fault Codes

Timeline

Ericsson Field Services Cell Site Technician II

Ericsson
03.2010 - Current

Cell Site Technician II

IPCS Wireless INC
06.2004 - 03.2010

Senior Wireless Switch Technician

IPCS Wireless INC
10.1999 - 06.2004

Digital Switch Installer

Nortel Networks
08.1997 - 10.1999

Associate of Science - Building Construction Technology

Illinois Central College

Associate of Arts - General Education

Illinois Central College

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Lawrence Fortner