Garry Hale
Woodstock,GA
Summary
Dynamic Car Care Service Advisor with a proven record in customer satisfaction, complaint resolution, and effective communication. Increased sales through tailored recommendations and maintained strong relationships, ensuring repeat business.
Overview
22
22
years of professional experience
Work History
Car Care Service Advisor
AAA Car Care Plus
Roswell, Georgia
10.2014 - 04.2022
- Educated customers on service options and vehicle maintenance best practices.
- Resolved customer complaints to ensure satisfaction and retention.
- Coordinated service appointments and managed daily workflow schedules.
- Communicated effectively with technicians about service needs and concerns.
- Processed inquiries and provided timely updates on vehicle status.
- Maintained accurate records of services performed and customer interactions.
- Engaged customers in conversation to understand needs and answer product questions.
- Increased sales by recommending additional products tailored to customer needs.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Increased sales by effectively recommending additional products and services tailored to customer needs.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Developed and maintained strong relationships with customers, fostering loyalty and encouraging repeat business.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged billing.
- Took special orders in person and over telephone, by generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in making decisions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Support sales team members to drive growth and development.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Retail Store Manager
D.W. Campbell Goodyear
Kennesaw, Georgia
06.2000 - 09.2014
- Managed daily store operations to ensure a smooth customer experience.
- Supervised staff to maintain high levels of service and productivity.
- Trained new employees on company policies and sales techniques.
- Created promotional displays that increased product visibility and drove sales.
- Monitored inventory levels and coordinated restocking efforts efficiently.
- Implemented cash handling procedures to secure financial transactions.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Cultivated positive relationships with team members to foster collaboration.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes based on sales trends.
- Arranged new stock for display on the sales floor to attract customers.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost the retail team’s talents.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Drafted detailed reports on store performance for upper management review.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Initiated new product training sessions for employees to improve product knowledge.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Created engaging merchandise presentations to motivate impulse purchases.
- Worked closely with vendors to negotiate contracts for goods or services.
- Organized special events, including promotions and seasonal displays, to attract customers and boost engagement.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored employee performance and provided feedback on a regular basis.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to pinpoint operational enhancements that improved overall service quality.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees by supplying knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help develop goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
Some College (No Degree) - Business
Kennesaw State University
Kennesaw, GASkills
- Vehicle maintenance
- Vehicle inspection
- Technical troubleshooting
- Parts procurement
- Service scheduling
- Complaint resolution
- Customer relationship management
Timeline
Car Care Service Advisor
AAA Car Care Plus
10.2014 - 04.2022
Retail Store Manager
D.W. Campbell Goodyear
06.2000 - 09.2014
Some College (No Degree) - Business
Kennesaw State University