Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Writer/Car Detailer/Maintenance Technician
Salem Auto
Salem
07.2025 - Current
Managed customer service requests and inquiries efficiently and professionally.
Documented service orders and maintained accurate vehicle service records.
Collaborated with technicians to ensure timely completion of repairs and services.
Utilized dealership software to track service history and customer interactions.
Provided detailed explanations of services performed to customers post-service.
Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Cleaned cars both externally and internally by hand or with use of automated equipment.
Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
Key Carrier/Delivery Driver
Advance Auto Parts
Colchester
11.2022 - 07.2025
Maintained inventory levels and organized stockroom efficiently.
Oversaw cash register operations and balanced daily transactions.
Trained new employees on procedures and customer service standards.
Collaborated with management on merchandising and promotional displays.
Monitored store appearance and ensured compliance with company standards.
Stocked shelves with merchandise and kept store clean and organized.
Provided excellent customer service to ensure customer satisfaction.
Sorted incoming shipments for accuracy prior to stocking shelves.
Participated in physical inventories as requested by management team.
Resolved customer issues in a professional manner.
Crew Member
Dunkin' Donuts
Marlborough
10.2021 - 10.2022
Provided excellent customer service to enhance guest experiences.
Performed cashier duties such as taking orders, collecting payments and providing change.
Served food quickly for positive guest experiences.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Daycare Assistant
PREP After School Care
Hebron
09.2020 - 09.2021
Supervised children during playtime and group activities.
Assisted with daily routines and personal care tasks for children.
Maintained a clean and safe environment for children's activities.
Organized educational games to support developmental skills in children.
Collaborated with staff to plan engaging age-appropriate lessons.
Waitress/Restaurant Hostess
Angie's Restaurant
Hebron
03.2019 - 03.2020
Provided exceptional customer service to enhance dining experiences.
Took accurate orders and communicated them to kitchen staff efficiently.
Maintained cleanliness of tables and dining area throughout shifts.
Assisted team members during busy periods to ensure smooth operations.
Handled cash and processed payments accurately at the register.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
RHAM High School
Hebron, CT
06-2022
Some College (No Degree) - Automotive Technologies
Porter And Chester
Waterbury, CT
Skills
Customer service
Dealership software
Vehicle maintenance
Parts procurement
Service scheduling
Customer relationship management
Team collaboration
Problem solving
Inventory management
Attention to detail
Conflict resolution
Strong organization
Warranty administration
Communicating with clients
Invoice verification
Cost estimates
Sales transactions
Schedules coordination
Order preparation
Certification
OSHA 10
References
References available upon request.
Timeline
Service Writer/Car Detailer/Maintenance Technician
Salem Auto
07.2025 - Current
Key Carrier/Delivery Driver
Advance Auto Parts
11.2022 - 07.2025
Crew Member
Dunkin' Donuts
10.2021 - 10.2022
Daycare Assistant
PREP After School Care
09.2020 - 09.2021
Waitress/Restaurant Hostess
Angie's Restaurant
03.2019 - 03.2020
High School Diploma -
RHAM High School
Some College (No Degree) - Automotive Technologies
McNary High School- Substitute Coordinator/Payroll Specialist at Salem-Keizer Public Schools-Salem, ORMcNary High School- Substitute Coordinator/Payroll Specialist at Salem-Keizer Public Schools-Salem, OR