Garry Milligan
Caseyville
Summary
Dynamic Technical Support Specialist with a proven track record at Charter Communications, excelling in network troubleshooting and client satisfaction. Adept at enhancing team performance and fostering collaboration, I drive results through effective communication and problem-solving skills, ensuring swift resolutions and optimal service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Charter Communications- Spectrum
Town and Country
06.2022 - Current
- Provided technical support for service provisioning, troubleshooting equipment for optimal performance
- Managed high-level escalations, ensuring swift resolution and client satisfaction
- Configured complex network settings, including static IP configurations
- Monitored network alarms and responded to customer-impacting issues
- Collaborated with internal and external teams to resolve service issues
- Escalated network problems/faults as necessary for resolution
Performance Coach / Fleet Manager
CJ Logistics LLC
Pontoon Beach
02.2021 - 12.2024
- Oversaw fleet operations, enhancing driver performance and maintenance protocols.
- Conducted performance reviews and coaching, resulting in a 15% rise in delivery efficiency.
- Developed relationships with all new staff members, and assisted existing staff members in their career development
Store Manager
Sanibel Sunglass Company
Fairview Heights
03.2019 - 12.2024
- Spearheaded store operations, leading to a significant sales growth through effective team management and customer engagement.
Skills
- Food service and customer support
- Sales and sales management
- Scheduling and team collaboration
- Escalation management
- Communication skills
- Problem solving and adaptability
- Remote technical assistance
- Technical troubleshooting and hardware diagnostics
- Network troubleshooting and IP configuration
- Training and technical instruction
- Accurate documentation and understanding service provisioning
Certification
Driver's License
References
References available upon request.
Timeline
Technical Support Specialist
Charter Communications- Spectrum
06.2022 - Current
Performance Coach / Fleet Manager
CJ Logistics LLC
02.2021 - 12.2024
Store Manager
Sanibel Sunglass Company
03.2019 - 12.2024