Garry Nazere
Evansville,IN
Summary
Customer service professional with experience in delivering exceptional support by resolving inquiries and issues, which contributed to enhanced customer satisfaction and loyalty. Developed strong relationships with clients through effective communication, ensuring seamless service delivery during interactions. Trained and mentored new team members, promoting a collaborative environment that improved overall team performance. Proficient in troubleshooting web-related issues and educating clients on self-service tools, demonstrating a commitment to empowering customers.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
Customer service
Lakayse Haiti Foundation Inc.
Port Charlotte, Florida
01.2012 - 01.2022
- Delivered exceptional customer support by resolving inquiries and issues, enhancing overall customer satisfaction and loyalty.
- Developed and maintained strong relationships with clients, facilitating effective communication and service delivery throughout interactions.
- Trained and mentored new team members, fostering a collaborative environment and improving
- • Troubleshooted web-related issues and walk members by educating them with Humana
- self-service tools and perform SSH remote to resolve software issues.
- • Provided providers with member information through tooth history, eligibility, benefits,
- frequency and more.
- • Assisted and enrolled members into individual dental and vision plans and cancel policy
- upon request.
Education
Everglades Highschool
Miramar, FLSkills
- Customer support
- Client communication
- Relationship management
- Team mentorship
Timeline
Customer service
Lakayse Haiti Foundation Inc.
01.2012 - 01.2022
Everglades Highschool