Garry Nolley Iii
Fort Worth,TX
Summary
Accomplished Customer Service Lead at N The Game Entertainment, adept in email etiquette and fostering team productivity, significantly enhanced customer loyalty through expert resolution of complex issues. Skilled in forklift operation and safety protocols, demonstrating strong teamwork and professional attitude at Falcon Staffing. Proven track record in improving operational efficiency and interdepartmental communication.
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
N The Game Entertainment
01.2021 - 08.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Forklift Driver
Falcon Staffing
02.2021 - 04.2021
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Loaded warehouse trailers using [Type] forklift.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Participated in routine safety training sessions to stay current on best practices within the industry.
Education
Associate of Arts - Business Administration And Management
Trinity Valley Community College
Athens, TX06-2016
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Customer complaint resolution
- Account management
- Interdepartmental communication
- Telephone etiquette
- Administrative duties
- Call center experience
Timeline
Forklift Driver
Falcon Staffing
02.2021 - 04.2021
Customer Service Lead
N The Game Entertainment
01.2021 - 08.2024
Associate of Arts - Business Administration And Management
Trinity Valley Community College
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