Garry Raines

Controlling and directing team members, and solving their project related problems.

Letting others take charge and providing feedback and assistance only as needed.

Solving problems with customers and providing excellent customer care.

Managing budgets, allocating staff to different projects, and ensuring the right tools and equipment are available.

• Company Overview: Restaurant located in Durham, NC
• Maintained a consistent level of hospitality along with timely and efficient service on the dining room floor by overseeing servers and hostess positions throughout afternoon and evening shifts
• Trained new employees by walking them through steps of service and menu knowledge
• Overseeing daily operations of the restaurant, including hiring and training of restaurant staff, scheduling, and monitoring all areas of the front of the house floor.
• Exceeded guest expectations of service regularly
• Restaurant located in Durham, NC

• Company Overview: Restaurant located in Durham, NC
• Assisted customers in menu selection, promoted specials, and ensured prompt, accurate service
• Ensured high guest check averages by selling add-on menu items and drink selections
• I continually visited guest tables to promote inviting and attentive service
• Provided specific instructions for all opening and closing duties to servers and server assistants
• Provided back-up to bar and lounge staff
• Kept detailed records of inventory and supplies used before and during shifts
• Achieved Head Server status within five months of service
• Maintained a tip average twenty percent or better
• Continually received guest admiration and recommendation for management
• Collaborated in planning catering and special for clients
• Restaurant located in Durham, NC

• Company Overview: Bar and restaurant located in Raleigh, NC
• Maintained liquor inventory and assisted customers with prompt service and quality drink specials
• Bar and restaurant located in Raleigh, NC