Dynamic entrepreneur with a proven track record at Krueger Property Management, excelling in strategic planning and operations management. Successfully enhanced efficiency and reduced costs through innovative solutions. Adept at fostering customer relations and mentoring teams, driving substantial business growth while maintaining high-quality standards and compliance.
Overview
20
20
years of professional experience
Work History
Co-owner Property Management
Krueger Property Management
01.2006 - Current
Developed and implemented operational strategies to enhance efficiency and reduce costs.
Oversaw daily business operations, ensuring quality standards were consistently met.
Managed vendor relationships, negotiating contracts for better pricing and service delivery.
Trained and mentored staff, fostering a collaborative team environment.
Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Established foundational processes for business operations.
Enhanced business operations by implementing efficient management strategies and streamlining processes.
Developed key operational initiatives to drive and maintain substantial business growth.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner/Operator Technician
Budget Lawn and Landscaping Service
05.2012 - 06.2019
Developed business plans to outline operational goals and strategies.
Implemented inventory management systems to streamline product tracking.
Established vendor relationships to ensure consistent supply of materials.
Conducted market research to identify customer needs and preferences.
Managed daily operations to enhance efficiency and service quality.
Trained staff on product knowledge and customer service techniques.
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Improved team productivity by introducing innovative project management tools and techniques.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Operated machinery and equipment according to safety guidelines and operational protocols.
Assisted in routine maintenance of tools and equipment to ensure optimal performance.
Engaged in problem-solving discussions with peers to enhance workflow efficiencies and productivity.
Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
Minimized unplanned downtime by proactively identifying potential issues and taking preventive measures accordingly.
Supported new hires in learning the job, providing guidance on proper operation techniques and safety precautions.
Improved equipment efficiency by performing regular maintenance checks and implementing necessary repairs.
Reduced waste generation through careful monitoring of material usage and implementing recycling initiatives where possible.
Worked outside in all weather conditions.
Provided on-the-job training to newly hired workers and team members.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL
01-1990
All Subjects
Martin County High School
Stuart, FL
08-1989
Skills
Customer service
Small business operations
Customer relations
Decision-making
Sales strategies
Operations management
Records management
Business development
Strategic planning
Budget development
Inventory management
Workforce management
Innovation mindset
Customer relationship management (CRM)
Recruiting and training
Business growth
Goal setting
Employee relations
Staffing
Financial administration
Human resources management
Financial planning
Marketing expertise
Problem-solving
Multitasking and organization
Clear communication
Creative thinking
Team building
Conflict resolution
Employee management
Cash flow management
Project management
Risk management
Legal compliance
Budget management
Brand development
Networking strategies
Business strategy
Accounting operations
Staff management
Verbal and written communication
Customer relationship management
Sales strategy
Entrepreneurial leadership
Teamwork and collaboration
Purchasing and planning
Budget control
Hiring and onboarding
Staff training/development
Customer service management
Effective leader
Scheduling
Payroll administration and timekeeping
Operations oversight
Employee motivation
Performance improvements
Marketing strategies
Performance evaluation and monitoring
Training management
Accomplishments
Collaborated with team of 3 in the development of Monterey Commons.