Garth Gunnett
Canal Winchester,OH
Summary
Customer service professional with extensive experience in client support and a proven track record of enhancing customer satisfaction and loyalty. Expertise in effective communication and problem resolution, ensuring service excellence in fast-paced environments. Proficient in customer engagement, account management, and call center operations. Ready to contribute to DoorDash USA's Customer Experience team by applying skills in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AEP Energy
Columbus, OH
05.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed account changes and service requests using internal systems efficiently.
- Enhanced customer satisfaction by delivering knowledgeable and friendly service.
Senior Account Manager
Discover Financial Services
11.2023 - 02.2025
- Processed balance transfers and payments accurately and efficiently, maintaining compliance with company procedures.
- Provided detailed information about accounts and resolved issues promptly, enhancing customer satisfaction rates.
Customer Care Representative
Zulily
08.2021 - 10.2023
- Guided first-level agents through challenging calls, ensuring efficient resolution and support.
- Handled escalated calls from upset customers, resolving disputes and concerns effectively.
- Retained customer business by providing excellent service and addressing issues promptly.
Delivery Driver
Amazon DSP
08.2020 - 06.2021
- Delivered packages to consumer homes for Amazon, providing kind, courteous, and prompt service to package recipients.
- Cleaned and maintained delivery vehicles, ensuring operational efficiency and safety.
- Managed delivery schedules and routes, optimizing delivery times and enhancing overall service quality.
Education
High School Diploma -
Central Crossing High School
Grove City, OH12.2005
Skills
- Customer engagement and account oversight
- Interpersonal communication
- Time efficiency
- Proficient in Microsoft Office
- Resolution of disputes and complaints
- Call center operations
Timeline
Customer Service Representative
AEP Energy
05.2025 - Current
Senior Account Manager
Discover Financial Services
11.2023 - 02.2025
Customer Care Representative
Zulily
08.2021 - 10.2023
Delivery Driver
Amazon DSP
08.2020 - 06.2021
High School Diploma -
Central Crossing High School