Detrich Tannis
Fort Worth,TX
Summary
Demonstrated capability to handle high-volume workloads, ensure precise documentation, address customer issues, and achieve performance targets in dynamic environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Connexus
08.2022 - Current
- Achieved high-volume customer support via phone, email, and ticketing platforms. Addressed customer inquiries concerning orders, billing, and account modifications. Maintained accurate documentation of interactions in CRM systems. Surpassed performance metrics while ensuring confidentiality of sensitive information.
Inspector – Quality Assurance & Quality Control
GPS Fulfillment
08.2018 - 08.2022
- Executed inspections of materials and finished goods, verifying compliance with specifications. Created and maintained detailed inspection documentation for quality assurance purposes. Detected defects and communicated discrepancies promptly to inform corrective measures.
Shipping & Receiving Associate
Summit Racing Equipment
09.2015 - 09.2018
- Executed preparation and verification of shipments for quality assurance. Collaborated with carriers to facilitate prompt deliveries. Identified and reported discrepancies to maintain inventory integrity.
Picker & Packer
Walmart Distribution Center
05.2014 - 06.2015
- Selected and packed products. Maintained clean work areas. Trained new associates.
Education
High School Diploma -
Crowley High School
Crowley, TX06.2009
Skills
- Customer engagement strategies Ticket resolution expertise CRM systems management Escalation procedures handling Account oversight practices Documentation accuracy techniques Quality assurance protocols Compliance inspection methods Fulfillment order processes Receiving logistics operations Carrier coordination efforts Multitasking efficiency skills Meticulous attention to detail Professional verbal communication
Timeline
Customer Service Representative
Connexus
08.2022 - Current
Inspector – Quality Assurance & Quality Control
GPS Fulfillment
08.2018 - 08.2022
Shipping & Receiving Associate
Summit Racing Equipment
09.2015 - 09.2018
Picker & Packer
Walmart Distribution Center
05.2014 - 06.2015
High School Diploma -
Crowley High School