Garth Walters Jr
Port St. Lucie
Summary
Courteous and helpful professional with bringing patient and solution-focused approach, with positive and upbeat attitude. Equipped with solid understanding of troubleshooting technical issues and adept at providing clear, effective communication to resolve customer concerns. Committed to enhancing customer satisfaction and ensuring seamless service experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Technician
Honda of Stuart
Stuart, Florida
01.2024 - Current
- Performed basic maintenance services and regular safety inspections promptly to ensure vehicles operate efficiently.
- Utilized strong communication skills to answer phone calls, resolve complex inquiries telephonically, and provide clear technical advice to clients.
- Partnered closely with service team members and co-workers to streamline workflow and ensure the efficient completion of daily tasks.
- Remained consistently up-to-date on technical product knowledge while strictly adhering to safety protocols during all service and repair tasks.
- Diagnosed and resolved customer vehicle issues to enhance satisfaction and loyalty.
- Provided technical support for a variety of automotive systems, ensuring optimal performance.
- Assisted customers with service scheduling, improving workflow efficiency in the service department.
- Collaborated with technicians to streamline repair processes and reduce service time.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier / Customer Service Technician
Walmart / Sam's Club
Port Saint Lucie, Florida
01.2023 - 12.2023
- Operated diagnostic equipment to successfully identify mechanical issues and recommend appropriate, cost-effective solutions.
- Processed payments (cash, credit, checks), returns, and exchanges quickly and accurately while strictly following corporate cash-handling policies.
- Greeted customers warmly, handled incoming complaints efficiently, and de-escalated tense situations to maintain high customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Managed inventory levels at point of sale, minimizing discrepancies and enhancing stock availability.
Education
Associate's in science - Computer Information Technology
Indian River State College
PORT St Lucie, FL07-2026
High School Diploma -
Treasure Cost High
Port St. Lucie, FL06-2022
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Telecommunications equipment
- Customer relations
- Administrative and office support
- Complaint resolution
- De-escalation techniques
Timeline
Customer Service Technician
Honda of Stuart
01.2024 - Current
Cashier / Customer Service Technician
Walmart / Sam's Club
01.2023 - 12.2023
Associate's in science - Computer Information Technology
Indian River State College
High School Diploma -
Treasure Cost High