Garwens Herisse
Lantana,FL
Summary
Adept at enhancing security and customer relations, I streamlined team communication for efficient responses and significantly improved client satisfaction at Teleperformance through strategic sales and service excellence. Skilled in executive protection and possessing a strong work ethic, my background includes developing evacuation plans and conducting thorough background checks, ensuring seamless international security coverage. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Private Security Contractor
N/A
10.2022 - Current
- Streamlined response times by establishing efficient communication channels among team members.
- Developed customized evacuation plans tailored to specific locations or circumstances, ensuring swift extraction when needed.
- Reduced risk of unauthorized access by conducting thorough background checks on potential staff members.
- Provided specialized protective services for clients traveling internationally, ensuring seamless security coverage across borders.
- Maintained a high level of situational awareness at all times, enabling rapid response to emerging threats or incidents.
Customer Relations Assistant
Lumiere Enterprise Company
06.2020 - 10.2022
- Cultivated a positive workplace environment that encouraged collaboration, communication, and dedication to delivering exceptional customer service.
- Trained new employees on company policies and best practices in customer relations, ensuring a consistent level of service across the team.
- Created engaging promotional materials as part of targeted marketing campaigns aimed at attracting new customers.
- Conducted regular surveys to gather valuable feedback from customers for continuous improvement initiatives within the organization.
Sales Representative
Teleperformance
12.2017 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cashier
Dunkin' Donuts
02.2015 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2014
Skills
- Defensive Driving
- Self-defense techniques
- Physical Fitness
- Executive protection
- Crowd Control
- Incident Reporting
- Threat Assessment
- Asset Protection
- Firearms proficiency
- Personal Security Detail
- Patrol procedures
- Reliability
- Work Ethic and Integrity
- Reliability and punctuality
Certification
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Microsoft Office Specialist (MOS) Certification
Languages
Creole
Full Professional
Timeline
Private Security Contractor
N/A
10.2022 - Current
Customer Relations Assistant
Lumiere Enterprise Company
06.2020 - 10.2022
Sales Representative
Teleperformance
12.2017 - 06.2020
Cashier
Dunkin' Donuts
02.2015 - 11.2017
High School Diploma -
Boynton Beach Community High School
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