Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gary

Brockton,MA

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Technician

MGX Brevage
01.2021 - 02.2023

IT Technician

Carrefour
01.2022 - 04.2022
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Tested new software and hardware prior to deployment.

Education

Bachelor of Science - RN

College Unasmo
Haiti
02.2016

Skills

  • Help Desk Operations
  • Application installations
  • Peripheral Repair
  • Desktop Technical Support

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

Spanish
Professional Working
English
Professional Working
French
Full Professional

Timeline

IT Technician

Carrefour
01.2022 - 04.2022

IT Technician

MGX Brevage
01.2021 - 02.2023

Bachelor of Science - RN

College Unasmo
Gary