Sugan Poopalasingam
Naples,FL
Summary
Dynamic IT Technician with proven expertise at the Embassy of Morocco, excelling in network optimization and remote technical support. Recognized for enhancing system efficiency and prolonging hardware lifespan through proactive maintenance. A collaborative team player with strong problem-solving skills, dedicated to delivering exceptional user support and ensuring seamless operations.
Overview
2026
2026
years of professional experience
Work History
IT Technician
Embassy of Morocco
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
Sales Associate
Rebel Oil Company
Naples, FL
2025 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
High School Lucia Iñiguez Landin
Holguín,Cuba06.2020
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Help desk operations
- Application installations
- User training
- Technical troubleshooting
- Problem-solving
- Software upgrades
- Teamwork and collaboration
- Microsoft windows and office
- Remote technical support
- Hardware and software repair
- Troubleshooting network issues
- System maintenance
- Computer diagnostics
- Customer service
- Attention to detail
- Hardware and software configuration
- Technical issues analysis
- Organizational skills
- Desktop support
- Hardware diagnostics
- Device installation
- Online chat support
- Hardware configuration
- Friendly and patient
- User support
- LAN/WAN
- Help desk support
- Computer system diagnostics software
- Support services
- Customer needs assessment
- Laptop servicing
- Equipment Repair
- Hardware upgrades
- System configuration
- Employee computer support
- Customer communication and empathy
- Highly professional
- Collaborative team player
- Active listening
- Hardware evaluations
- Interpersonal skills
- Component replacement
- Software diagnosis
- System optimization
- Staff education and training
- Report preparation
- Service desk team management
- Equipment inspection
Languages
English and Spanish
Timeline
IT Technician
Embassy of Morocco
Sales Associate
Rebel Oil Company
2025 - 08.2025
High School Lucia Iñiguez Landin